PROS / CheapTickets offers booking and special deals for all types of travel and events. Even if you're planning a staycation, you can book tickets to local events like games or concerts.
CONS / CheapTickets.com's most reliable source of support is its FAQs section.
VERDICT / CheapTickets has been around long enough to develop close relationships with hotels, airlines and other figures in the travel industry. The website is easy to use and helps you narrow your options on the first search.
The more experience an online travel site has securing reservations of all types, the better. While CheapTickets hasn't always been a website, our Top Ten Reviews Silver Award winner has been helping people book flights, hotels, rental cars and other reservations since 1986.
CheapTickets found some great values on our hypothetical trip destinations, including some especially nice hotel values, making it one of the best online travel sites we found. Along with great prices, CheapTickets has all the features we looked for in travel booking sites.
Booking & Search
For flights, you can sort results by price, departure time or shortest flight, a great category, especially for parents with small children. When you book your tickets, you can access a seat map to select your seats for each flight. You can also narrow you search by selecting a preferred airline and price range.
The location of your hotel can make a big difference in your vacation experience. CheapTickets shows results for hotels based on maps and town sections. If you don't know an exact address, you can select it based on one of these methods. You can also search for hotels based on points of interest like Six Flags or Disney World. To make sure you're booking the right hotel, you can check user reviews. Full reviews from previous customers give you better insight about the hotel. In addition to customer reviews, CheapTickets hotel searches show when someone last booked the same hotel. The more frequent the booking, the better. This means it's a popular and respected hotel, so you'll likely have a better experience on your trip.
One of the standout features of CheapTickets.com is the array of travel and non-travel reservations you can book. Even if you aren't going on vacation, you can search for and book tickets to popular events and shows in your area. Most of the events are sporting events and big-name concerts. You can search for events nationally, locally or under the recommended section, which populates results from your recent searches.
Ease of Use
The top travel sites effectively narrow your results to your preferences on the first try. CheapTickets provides the most important options for hotels, flights and other travel booking in the initial search, so it takes less time to find exactly what you want. Of course, there are ways to refine your initial search results, such as the sliding scale for outbound and inbound flight times. Furthermore, you can also expand flight details if you have layovers or transfers.
CheapTickets provides some extra perks for signing up. When you become a member, you get 20 percent off the price of qualifying hotels when you book a flight. To sweeten the deal, CheapTickets also sends you extra promo codes and notifications for fare sales, promotions and new site features. These are great if you're a regular traveler or just looking for that perfect opportunity to get away.
Like most online ticket services, CheapTickets doesn't allow refunds on all reservations. But some money back is available. Because CheapTickets is a mediator between you and the airlines, you'll find that some tickets are refundable and others aren't. When you book a ticket, the difference is stated in the "Review Fare Rules, Terms and Conditions" section of the Traveler's information page.
If you're flying or traveling long distances, especially internationally, we recommend considering travel insurance. CheapTickets offers coverage through Allianz Global Assistance. This service has you covered before you even board the plane. Coverage protects you in the event of a medical or dental emergency as well as if your trip is delayed or in the event your baggage is lost or delayed.
If you're renting a car through CheapTickets, you may also want to look into rental car protection. This temporary insurance is effective as soon as you get behind the wheel to the moment you return the car. In the event of an accident or theft, your rental car is covered up to $40,000. You'll also get 24-hour assistance in case you have questions. However, these terms and conditions may vary from state to state, so it's best to check the fine print for specific details.
Help & Support
To help maintain the best website possible, CheapTickets.com has a site feedback popup at the bottom of the home page. From this window, you can add suggestions, problems or praise you'd like the company to see. Each of these comments comes with a blank text box so you can talk to CheapTickets.com in your own words.
The searchable FAQs section is a great way to get quick answers without waiting with customer service. This section covers a variety of topics like flights, hotels, vacation packages, travel insurance, payment methods and your CheapTickets account. The support system from this travel site is not very active, but the FAQs cover most of the common inquiries. However, you can still call customer service if you have specific problems or questions.
CheapTickets has been both an offline and online travel booking entity for almost 30 years. Their experience is reflected in the impressive amount of booking options and search tools offered on its website. Not only can you book standard flights, hotels, rental cars and cruises, you can secure tickets for the big game or concert whether you're on vacation or staying at home.