PROS / TinCanTalk provides a variety of plans to choose from with multiple options for residential and business VoIP lines.
CONS / The online support is minimal, with the knowledgebase farmed out to a general third-party site.
VERDICT / While TinCanTalk provides VoIP functionality, the insufficient support resources limit the service’s effectiveness.
Editor's Note: This review has been removed from our side-by-side comparison because it no longer ranks as a top 10 product. The original review is below, but check out our current top 10 about VoIP Services here.
TinCanTalk VoIP service prides itself on being "as easy as two cans and a string." In practice, this means the service is pretty simple to use but also very basic. However, if you only need basic internet calling capability, TinCanTalk makes it easy.
This VoIP service provides plans from 200 minutes to unlimited minutes. The service also provides options for toll-free numbers, virtual numbers and home office PBX, all of which are geared towards business users. While we like the variety of plans to choose from, they are rather pricey compared to other VoIP providers we reviewed. Additionally, there is a set-up fee. One thing we appreciated about the site, however, is that the costs and conditions are laid out up front. A common complaint among VoIP users of other services is finding hidden fees after signing up. Knowing exactly what you're getting makes it easy to decide the best plan for your needs and budget.
TinCanTalk offers a respectable set of 17 features, including voicemail, caller ID and call waiting. These are among the most useful and frequently used calling functions. It offers fax capability as well. If you need a toll-free number, virtual number or an extra line, you'll need to pay extra. This internet calling service does not have its own mobile app, but it is compatible with generic apps.
The website has no information on how to set up the service, although customer support can talk you through the process via phone. The FAQs section is geared toward sales, and the technical help section, labeled VoIP Mechanic, takes you to a third-party site. This site does answer most questions about VoIP issues, but it does not address TinCanTalk specifically. TinCanTalk does provide fast and friendly customer service via telephone during its business hours.
TinCanTalk is a solid VoIP provider offering basic yet effective VoIP functionality with the major features you'll need for home internet calling, along with some features designed with businesses in mind. Its lack of online support options can be an issue, but it's still a VoIP service worth looking into.