PROS / Files are encrypted before they leave your computer.
CONS / This provider does not offer branding capabilities.
VERDICT / The lack of unlimited plans is a drawback but many businesses do not need that much storage, and MozyPro offers most other features we were looking for.
MozyPro represents the priciest option of the business cloud storage providers we considered based on the size of the plan you choose. This service has a good set of features for small businesses. If you are looking to move your company data to the cloud, MozyPro is definitely worth your consideration. The plans associated with MozyPro range in size from 10GB up to 1TB of data. There are no unlimited plans with MozyPro. That could be a drawback for some businesses. You can choose a monthly, one-year or two-year plan.
MozyPro makes it easy to start the changeover to cloud services with its Data Shuttle service. It begins when Mozy sends you a drive in the mail. You select the data you want to save in the cloud, transfer it to the shuttle drive and ship it back to the Mozy data center; your part is done at this point. Once Mozy business cloud storage transfers your data from the shuttle drive to the cloud, your initial backup is complete. The Data Shuttle simplifies the initial backup process, saving you the trouble of uploading your data over the wire. Incremental backups in the future will only save changes to your data rather than re-saving entire files, so that will save time and bandwidth. The Shuttle is a one-time service and costs extra, but it should make the initial cloud transition much easier.
Once you have done an initial backup, MozyPro lets you decide how often to do subsequent backups of your data. You can set it to back up your files when computers are in idle, and you can access older versions of files as needed. MozyPro does not keep your deleted files for very long, though, at least not as long as competing services. MozyPro will hold on to them for 60 days in case you change your mind.
MozyPro offers military-grade encryption (256-bit AES) for all data before it leaves your computer. It is then sent over a secure connection and stored in data centers in remote locations. MozyPro can create an encryption key for you, or you can opt to create your own encryption key – a good option because then no one outside of your company has access to your data.
This cloud service can also claim SSAE 16 and ISO 27001 certification. The SSAE 16 certification means Mozy has met strict standards for data security set by the American Institute of Certified Public Accountants. ISO 27001 is an international standard for protecting information.
The collaboration features were good but not great with MozyPro. Unlike other providers, Mozy doesn't allow you to put your label on email notifications or web interfaces when you need to share a file from the cloud with clients. However, the mobile phone access is great. You can use your iPhone or Android device to search, view, download and send any MozyPro file you like.
MozyPro really stands out for customer service. There are a number of ways to contact the department, including email, phone and chat, and the people are knowledgeable and helpful. Many of its support options are available around the clock, too.
Even without unlimited storage plans and a few misses on collaboration features, MozyPro is still a good small business cloud storage provider. It has excellent customer support, which can really matter when you are in a crisis. Also, all of the most important security features are there and quite strong.