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CyberGhost Review

A wide server network and great-value yearly plans help this VPN service stand out

CyberGhost Review

Our Verdict

CyberGhost offers a comprehensive VPN service for the price – with a particularly powerful Windows client and plenty of features. Annual subscriptions are a bargain. There's a lot to like here.

For

  • Supports seven devices
  • Wide server network
  • Unblocks Netflix, iPlayer

Against

  • Not many monthly options
  • 24-hour trial
  • Poorer performance on some servers
  • Poor support website

Based in Romania and Germany, CyberGhost is one of the best VPN services on the VPN market. It owes its high rating to its large number of servers (over 3,700 in more than 60 countries), its support for P2P traffic, and its feature-packed software – all of which combines to form a well-rounded anonymity platform.

Privacy

CyberGhost safeguards your identity and online activities with the help of OpenVPN, IKEv2, and L2TP protocols. You can also enable a kill switch, a powerful privacy feature that keeps all your information safe from prying eyes by blocking all internet traffic if VPN connection is somehow terminated. The kill switch, however, is unavailable on mobile apps, as are the protocol settings and selection of the protocol.

The service also provides IPv6 connections and DNS leak protection, and it has a NoSpy data center with servers featuring 256-bit AES encryption, located in Romania, outside the reach of the 14 Eyes countries. According to the company, connecting to these NoSpy servers also hails higher speeds and extended bandwidth. Moreover, the system has backup lines and a generator, so it can never shut down.

Although there is no way to confirm it, CyberGhost has a no-logs policy that guarantees it will not monitor, record, log, or store any of your traffic data, IP addresses, or connection logs.

CyberGhost: features

CyberGhost’s apps include quite a lot of useful features, including blockers for ads, trackers, and malicious websites (although not for the iOS client) and an automated HTTPS redirection which provides the best security for your connection when accessing any website.

The optional data compression that is available for Android devices is useful for mobile data plans (again, except for the iOS client).

Servers can be displayed according to filters for torrenting or streaming, and you can even create your own favourite servers list, and you can connect simultaneously on up to seven devices.

Speed and Performance

CyberGhost delivers good download speeds and stable performance, although these are sometimes negatively affected depending on the distance of servers used and for some less common locations.

The speeds we saw during testing were slow compared to CyberGhost’s competitors, as were connection times, which could sometimes take up to half a minute.

CyberGhost: Pricing

You can subscribe to CyberGhost’s services by selecting any one of the four pricing plans available. The least cost-effective is the 1-month plan that comes with a price tag of €11.99 ($13.35). The 1-year option costs €5.29 ($5.90) per month, the 2-year subscription is available at €3.29 ($3.65) per month, while the cheapest, 3-year plan is billed only €2.45 ($2.70) a month. Additionally, you can get yourself a dedicated IP for €5 ($5.55) monthly.

At the time of writing, the one-year and longer subscription plans also came with a one-time PC clean-up Reimage license and Access to NoSpy Servers.

If its services prove to be unfit for your needs, CyberGhost offers a 45-day money-back guarantee if you selected any of the annual plans, and a 14-day one if you opted for the one-month option.

The free trial is a bit of a complicated issue. You get a one-day free trial if you download and create your account using a Windows device. If you sign up using an iOS app, a seven-day free trial is available. Signing up is not needed to get a seven-day free trial using the Android app - you only need to install it to test it out.

CyberGhost accepts three payment options: credit cards, PayPal, and BitPay (Bitcoin).

Torrents and Video

Torrenting with CyberGhost is easy thanks to a Torrenting filter in the Windows client that lists all the recommended servers for P2P traffic. The provider also has an option that allows automatic connection to a selected CyberGhost server each time you start your torrent client. This VPN platform enables safer torrenting with a malicious URL filter that is always on.

Although accessing Netflix with CyberGhost isn’t possible with all of its servers, the provider nevertheless makes it easier to find servers that support it. The Windows client has a Streaming filter that lists recommended locations for the geo-restricted streaming services including Netflix US, Amazon Prime, Hulu, Vevo, BBC iPlayer, YouTube Red, etc.

Client Setup

CyberGhost review

(Image credit: CyberGhost)

CyberGhost has user-friendly clients for Windows, Mac, iOS, Android, and FireOS, as well as browser extensions for Chrome and Firefox. Custom connection with OpenVPN, L2TP, IPSec, or PPTP is possible with Linux, routers, and other less common platforms such as Raspberry Pi, Synology NAS, VU+ Solo 2, and Chrome OS.

Setting up the clients for the major platforms is rather easy, and if you get stuck somewhere or need to install CyberGhost on one of the less common platforms, the company’s website has you covered with its in-depth guides, FAQ, and troubleshooting section.

Customer Support

If CyberGhost’s large online library doesn’t cover the issue(s) you’re encountering, customer support agents can be contacted via email and live chat, and an expert customer support agent will be with you in a matter of minutes to offer you assistance.

Ease of Use

CyberGhost apps for the most popular platforms are very easy to get around, with a clean, simple interface and intuitive menus.

Should I buy CyberGhost?

Although CyberGhost doesn’t offer the outstanding performance of some of its more expensive competitors, it’s still a comprehensive VPN service offering quite a lot for the price. Not only does it give access to geo-restricted websites and services without a glitch, but it can also be installed on a wide array of platforms and simultaneously used on seven devices. 

Despite the short and confusing free trial options, the 45-day money-back guarantee still offers plenty of quality assurance. A six-month pricing plan would be welcome, but this is not a big issue since the annual subscriptions are a bargain.