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Comcast Xfinity Internet review

Comcast Xfinity is the largest provider of high-speed internet in the U.S., and it's stuffed with premium features and products.

Comcast Xfinity Internet review
(Image: © Comcast)

Our Verdict

Easily one of the top internet services, Xfinity has superb coverage, great speeds, and a whole host of bundles to cover your entire digital life. It's expensive, but good value for what you actually get.

For

  • Superb internet speeds
  • Great bundles
  • Excellent coverage

Against

  • Inconsistent customer service

Comcast Xfinity is the largest provider of high-speed internet in the U.S., and can offer speeds of up to 2000Mbps (2Gbps) to homes lucky enough to be at the heart of its networks. If you're based in a city or large urban area, this is easily one of the best internet providers to choose, as the speeds and service you get are tough to beat. You can even bundle in cellphone and TV packages too, if you want to get all your major internet and phone services from the same provider. They're far from the cheapest option, though, and you need to pay more for the better download speeds.

Xfinity Internet review: Speeds and plans

Comcast Xfinity offers residential internet speed plans ranging from 15Mbps to 2000Mbps, and even includes its security software with entry-level products. All internet plans come with Norton 360, which can help you safeguard your devices. You'll also get parental control features too, to help you manage family internet use. While there is a 15Mbps plan, it's actually cheaper to be on the 100Mbps plan right now, which seems like a confusing offering - especially as neither plans appear to have a minimum term. Prices currently start around $39, and quickly escalate to $150+.

Not only does Comcast claim to offer some of the fastest internet speeds, it also tests well. In most third-party tests, it lands in the top 10% for fast, consistent internet speeds. The company provides speeds that can easily do what most home internet users want, such as streaming movies in 4K, downloading TV shows, playing games, reading the news, downloading software, shopping, and visiting social networking sites. You'll be more than capable of doing all this with even the basic 100Mbps connection, so the 2Gbps may be excessive.

Comcast Xfinity Internet review

(Image credit: Comcast)

Comcast's introductory product provides download speeds of 15Mbps for light internet use, and single-device streaming. Standard plans have speeds of between 100-200Mbps, which is perfect for most families who demand several connections all at once. Right at the top-end you have 1000-2000Mbps plans, which are for high-end users who have multiple devices downloading and streaming large files, and 4K+ content. 

Comcast Xfinity provides home internet services in 39 states, and is available to 119 million Americans. For the most part, Xfinity services are available in large metropolitan areas around the country. Currently, Comcast misses most of the Midwest, and outside the continental U.S. Comcast also does not provide internet services. The top fiber plans for residential service are not available in all areas, and the cities that most benefit from the service are Houston, Chicago and Miami.

Bundling options are a popular feature. For discounts on other services, you can pair up your internet service with a cellphone, streaming services, and cable television. Xfinity from Comcast offers several bundling options, but you can choose internet solely. Comcast also offers home security services for a complete one-stop shopping experience. Overall, the TV packages are intimidatingly expensive, but you do get a lot for your money. Many include extras like Netflix, and Xfinity also carries Peacock Premium, the NBC streaming service, along with a bunch of others.

Comcast Xfinity Internet review

(Image credit: Comcast)

You'll get all new equipment when you sign up for Xfinity too. The xFi Gateway modem that comes with each package is powerful and easy to set-up, which is a big bonus, and it looks pretty good too. xFi Gateway also gives you access to mobile hotspots when you're away from home, which is a neat touch. So, while Xfinity plans may seem expensive (and they are), you do get a lot of extras and value for your money, so if you can afford it, you really should bundle plenty of extras in.

It's extremely difficult to rate Xfinity's customer support because different areas have access to different call centers and technicians. However, Comcast Xfinity does provide its customers with many contact options for help and is able to provide on-site technicians at relatively short notice. You can contact Comcast by telephone, email or live chat. Chat services are available 24/7 from Comcast's website. It also provides service centers in most metropolitan areas. In most external customer satisfaction reports, Xfinity comes slightly below average for its service, although it has been making improvements over the past few years.

The company's website provides volumes of information covering all of its products, including high-speed internet and mobile internet. You can find billing information and log in to pay your bill or transfer your services. Comcast hosts an active forum that covers a variety of topics, and you can find the company on Twitter and Facebook. Comcast's blog relays current product and company information to keep you up to date on its developments.

Xfinity Internet review: Mobile and bundles

One feature we love about Xfinity is the option to bundle in your cell contract too. In fact, we've listed Xfinity on our round-up of the best cell phone providers for exactly this reason. It works on Verizon's network, so you're getting the quickest and most reliable coverage in the US, and the prices are very good. Unlimited data and calls is $45 per month, and if you don't want to go all-in, you can simply buy data by the GB (starting at $15 for 1GB). 

The range of phones is good too, and you can usually find a good deal on many of the latest handsets. Sure, you'll pay extra for them, which will add to the cost of your bills but, overall, bundling your mobile is a good way to save money in the longrun.

Should you choose Comcast Xfinity?

When it comes to the internet providers, what really matters is whether the company can deliver what it promises, and Xfinity definitely can. In fact, Comcast can deliver some of the highest speeds available. It also provides extras like internet security, identity protection, parental controls and bundles in some of the best TV streaming services too. Comcast has the means to improve and add infrastructure, create and purchase new technologies, and improve customer service across the country. It's the biggest and best provider for a reason and, as long as you can pay for it every month, Xfinity is definitely the internet package to beat.