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Pros / It will help you manage every aspect of your telemarketing campaign, from writing the script to running tests.

Cons / It lacks many online resources, such as articles, data sheets and FAQs.

 Verdict / Telemarketing.com is a fully comprehensive telemarketing service that can help you with an inbound or outbound calling campaign. The company's 50+ call centers and agents can handle your calls with ease and help you carry out a successful campaign.

TopTenREVIEWS - Silver Award - Awarded for excellence in design, usability and feature set
TopTenREVIEWS - Excellence Award - Awarded for excellence in design, usability and feature set

Telemarketing.com is a telemarketing service powered by AnswerNet. It provides a number of services for businesses, including inbound and outbound telemarketing calls and multilingual services. Telemarketing.com is our Top Ten Reviews Silver Award winner. It met our expectations with regard to almost every feature we sought out for the telemarketing services we evaluated: It provides inbound and outbound telemarketing services, it's based in the U.S., and it can help you design and manage your telemarketing campaign. It also provides daily reports so you always have the information you need readily available to evaluate the effectiveness of your campaign and Telemarketing.com's services.

Services

This company provides inbound and outbound telemarketing options. For its inbound call center services, Telemarketing.com can field several types of calls, whether they are sales, customer service or even technical support-related inquiries.

Telemarketing.com uses inbound calling services to cross-sell your brand and integrate your telemarketing with your CRM, which helps you manage all of your contact with clients and potential customers.

If you choose an inbound telemarketing program, Telemarketing.com will schedule regular meetings with you to review the progress of your program. If you're not completely satisfied, this company will work with you to make any necessary changes to ensure you are happy with the success of your campaign.

Besides inbound calls, outbound telemarketing services are available, which can be a timesaver for businesses with limited staff resources. You can customize the type of outbound calls to ensure your specific needs are addressed. Business-to-business telemarketing services are an option available from this company. With these services you can set up appointments, generate leads or perform extensive market research. All agents who work on your campaign are thoroughly trained and use ethical, professional tactics.

Telemarketing.com also offers other helpful services. For example, you can hire this company to conduct surveys or register participants for seminars, or it can verify your lists of customers or potential leads to ensure you reach the correct audience for your campaign. Likewise, Telemarketing.com can help you scrub your existing lists to ensure the names and numbers on all of your contacts lists are correct and are not on Do Not Call lists. This allows you to focus on other important aspects of your telemarketing campaign.

Campaign Success Features

One of the advantages of using Telemarketing.com is that the company has more than 50 call centers located across the U.S. and Canada. This allows the company to assign agents to work on your campaign who have experience in your particular industry or specialty. Additionally, the agents who work on your campaign are native English speakers.

Telemarketing.com works with you throughout your entire campaign. Agents are available to take calls 24/7 so your clients always have a real individual to talk to instead of a recording. In addition, this company will help create all scripts for its employees to use to provide the information your customers are looking for.

Multilingual options are available. This telemarketing solution has numerous agents who are fluent in both Spanish and French as well as additional languages if needed. Hearing-impaired customers can also be contacted through this company's TTY service.

Contracts & Reporting

Telemarketing.com does not require you to sign a long-term contract to use its services. Your contract is based on a per-project basis rather than on a specific period of time. However, this company prefers a minimum of 100 calling hours per project.

This call center service will provide reports about your campaign's progress in the form of daily reports, refusal reports and call completion reports. A low number of refusal reports and a high number of completions is a sign that your campaign is on the right path.

Help & Support

Our interactions with this telemarketing service were stellar compared with similar companies on our lineup. This company provides telephone and email support for reaching representatives. All of our inquiries were answered quickly, and representatives gave detailed answers. Additional emails were sent to us to ensure we received all the information we desired and to see if we had any additional questions.

One drawback to this company's customer support, though, is the lack of online resources. We could not find any additional resources such as articles, FAQs or data sheets providing additional information about telemarketing, Do Not Call lists or other helpful subjects. There is a Telemarketing Toolbox filled with some campaign information, but to access these documents, you must first send a request to the company.

Summary

Telemarketing.com is our number two choice for the best telemarketing solution. It provides numerous calling services to ensure your needs are met for your specific calling campaign. In addition, several features, including script development and detailed progress reports, are available to help you build and execute a successful campaign.

Importantly, this company schedules regular meetings with you so that you are always updated about the progress of your campaigns. These frequent updates ensure that your campaign stays on track. With all of its services for inbound and outbound services, Telemarketing.com is a telemarketing service that will not disappoint.

Telemarketing.com Compare Quotes