PROS / Harry & David offers good customer service and lots of payment and delivery options, which makes ordering easy.
CONS / The selection of non-food items is small.
VERDICT / With delicious foods, great service and beautiful baskets, Harry & David is the best gift basket service, especially for traditional gift baskets.
Harry & David offers mostly food items in its gift baskets and has a strong selection of truly gourmet gifts. Its convenience features, customer service and shipping options make it stand out from the rest This well-known service is our Top Ten Reviews Gold Award winner for the best online gift baskets.
Although Harry & David’s selection is small compared to some of the other top gift basket services, this company creates its baskets in-house, meaning all the items are chosen and placed by Harry & David employees rather than being ordered and shipped from a central warehouse that might serve multiple companies. Harry & David provides a personal touch that is uncommon in the industry.
Website Convenience Features
The website itself is clean and easy to use. In addition to the well-labeled menus that make searching the site simple, you can use the search bar to find what you're looking for. For instance, you can quickly find romantic gifts, graduation baskets or wine gift baskets. You can also sort by price, customer ratings or featured products.
The customer reviews, along with image zoom, help provide a realistic view of what your recipients will open when they receive the basket you’ve chosen. These are great tools for helping you decide which basket to choose. For your convenience, Harry & David also offers gift certificates if you can’t decide on a basket.
These gift baskets are high quality. Everything in the baskets, such as, cookies and breads, is individually wrapped and includes nutrition information on the wrapping. The pears, Harry & David's signature item, come crisp, sweet and carefully packed so they do not bruise during shipping. You also have the option with many of the baskets to upgrade with more or different products, a nice feature for when you see something close to what you want but not quite enough for the occasion.
Payment & Delivery
As with nearly all the best online gift basket sites we reviewed, Harry & David has third-party verification that ensures its website is secure for transactions, easing the concern about using your credit card information online. This service also lets you use PayPal if you’d rather.
The shipping options this gift basket company offers are good and clearly explained. If you have multiple people to send gifts to, you'll especially appreciate the option to ship to multiple addresses. You input the address for each item separately, but you can pay for all of the baskets at once. You can specify delivery dates and track orders as well. This service delivers in the United States and internationally, and also delivers to APO/FPO addresses, so you can buy gifts for military members stationed overseas.
This gift basket service doesn’t quite have as broad a variety of products as some of its competitors, and you'll find few non-food items included. However, it has a terrific selection of gourmet items such as bakery goods, chocolates, fruits and meats for its gift baskets. In addition, you'll find packages for all the standard occasions and sentiments offered by most gift basket services, plus a few extras including kosher and host-specific gifts. The website also has a section for sale items for those times when you aren't sure what to get and don’t mind bargain shopping. Additionally, you can sort for gifts under $30, $50 and $75 to make your search easier.
If you are looking for gift baskets for your work, whether for an event or to impress a client, Harry & David has options for that, too. In addition to personalizing the basket with cards or ribbons bearing your company’s logo, they can also add product samples or flyers from your company.
If you don’t think your friend or family member would be interested in gift baskets, you can choose from vases, unique items like tea kettles and even gift towers, which are stacked boxes of decreasing size that contain goodies. Another fun gift idea your recipient can enjoy throughout the year is membership in a basket-of-the month club. You will also find an array of holiday gift baskets and those that fit occasions like weddings, graduations and birthdays.
Help & Support
Harry & David's website offers a comprehensive customer service section that is user-friendly and simple to navigate. A left-hand sidebar lists various customer service topics, and you can peruse the frequently asked questions for specific answers. Not only does the company provide customer support via telephone 24 hours a day, seven days a week – the website also has an online chat option, which is often the most convenient way to contact the company
If you or your recipient is not fully satisfied with some or all of the products in the basket, Harry & David offers a return and exchange policy, which is fully detailed on the website. The policy includes a standard that offers an "appropriate replacement or refund" and highlights the attention to detail that goes into Harry & David gifts, down to the curl of the ribbons.
While Harry & David may not have as wide a variety of products as some of the other gift basket websites we reviewed, it is the best gift basket service because of its strong selection of delicious foods, good quality and excellent features that make shopping and shipping easy. It's most definitely a company to consider when looking for a special, if somewhat traditional, gift basket for a family member, friend or client for almost any occasion.