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Enterprise Review

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PROS / The service offers an unmatched number of vehicle types.

CONS / There are no lift-equipped van options for people in wheelchairs.

 VERDICT / Enterprise may lack a few convenience features, but there is no better car rental site for overall quality and variety, and it has some eco-friendly features you won't find anywhere else.

Enterprise Rent-A-Car is a car rental service that provides a large selection of vehicles, a straightforward online rental system, advanced customer service and unique features like car share and carpool assistance services. It has a commitment to programs that will help the environment. It also has an easy-to-use website and all the customer service options to get the assistance you need quickly. Because of its excellence in these areas and its superior quality, we have chosen it as our Top Ten Reviews Gold Award winner for online rental services.

  1. Total number of states with car rental branches
    More is Better.
  2. 1 Enterprise
    50 Number of
  3. 50 Number of
  4. 50 Number of
  5. Category Average
    45.30 Number of

Services

Although Enterprise Rent-A-Car's service offerings aren't as feature-packed as some companies in our car rental service lineup, it offers what the majority of customers need. It also offers some convenient services that are unique to Enterprise – such as environmentally friendly carpool assistance and an innovative car-sharing service. Enterprise also has options for disabled drivers. You can request hand controls, spinner knobs and pedal extenders, but the company asks for two business days' notice to prepare the car for you. There is no lift-equipped van option for wheelchairs, however.

One of the company's best features is its commitment to environmental causes. Besides offering a wide range of hybrid cars, the service helps you offset your emissions. When completing your reservation, you have the option to add a Greenhouse Gas Emissions Offset Charge to your package. This option costs $1.25, which goes to TerraPass to finance certified offset projects that focus on removing carbon from the atmosphere. Enterprise matches these contributions dollar for dollar for up to a total of $1 million.

Another green feature is the carpool assistance program called Rideshare. None of the other car rental companies have a program like this. You can find already-formed vanpools or create one of your own. Vanpools consist of 7 to 15 co-workers who pay a monthly fee for an Enterprise van rental. Since the group only uses one vehicle, less gas is used and fewer emissions are released into the air.

Enterprise also has a unique CarShare service, meaning you can access Enterprise cars in designated locations like a college campus, a corporate complex or downtown. This is a great service that lets you use and pay for only the hours you need the car. If you need it overnight, you can schedule that as well. You can also extend the predetermined time through your account if you, for instance, requested the car for two hours and then realize you'll need it for another two hours.

Businesses or individuals in need of a more permanent vehicle solution can find help on Enterprise's site as well. You can browse cars that are available to purchase in your area. The vehicles are divided into groups by special deals, earth friendliness and fuel efficiency.

You can add GPS navigational systems to your rental reservation for an added fee. You can also rent toddler seats to save you the bother of lugging one onto the airplane with you on trips.

Types of Rentals

Enterprise has the widest selection of rental types of any service out there, including large vans, pickups, moving trucks, luxury cars and hybrids. The most uncommon rental vehicle the service offers is moving and commercial-use trucks. You can rent these trucks by the day, week or month. If you don't have that much to haul, you can rent a cargo van instead of a truck.

Most rental car services do not offer pickups as a rental option. Enterprise offers smaller pickups, such as the Chevy Colorado and Dodge Dakota, as well as larger models, such as the Chevy Silverado and Ford F150.

The service also gives you the choice of picking up and dropping off the car in different locations. This is a great feature for people who are moving or who are driving home from the airport. Enterprise is well equipped to provide this service, with locations throughout the U.S. and Canada in all major cities.

If you need your rental for an extended period of time, that's no problem. The monthly rental plan offers special rates, and the rental fees are reduced slightly each month. The plan is a great alternative to leasing a car, because you can cancel at any time without a penalty. You can also add an extra driver at no additional charge with this plan, and you can exchange vehicles free of charge. This plan also includes 24-hour roadside assistance.

Ease of Use

The first thing you notice when you visit the Enterprise rental site is how simple it is. There aren't any flashing ads, Google ads or obnoxious sales pitches. The site is fantastically no-nonsense.

The car rental reservation tool is displayed prominently on the homepage, not hidden behind marketing gimmicks or sales pitches. You would think this was common sense, but it's not as common as one may think.

Another nice feature that should be common sense, but isn't always, is that the website is multilingual. Since Enterprise has rental locations in multiple countries, this makes sense, but not all rental companies make it easy for the countries they serve that aren't English speaking. The site provides a simple fix in the form of a dropdown menu. You can view the site in French, Spanish, English or Dutch. The locations menu is also helpful and easy to navigate, with a tool to check the rental rates at different locations.

Help & Support

Enterprise offers roadside assistance and insurance packages. You can add the roadside assistance package to your online bookings at the branch or at any time to the rental ticket. The roadside assistance can help with a flat tire, jump-start, lockout service, key replacement and even fuel delivery if you run out of gas.

When you begin the reservation process online, you get different insurance options that you can sign up for online. In addition to having one of the best car rental sites, Enterprise has great overall customer service. From the main contact page, you can type in keywords and get answers to questions about any service. You can send an email to customer support, and there are listings for customer support in different locations to get answers to your questions. A live chat option is also available on the website. This is a very convenient option that lets you get answers to questions in real time.

Summary

Enterprise Rent-A-Car is one of the best car rental services on the web. It has a superior selection of vehicles, a user-friendly website and a commitment to eco-friendly services that beat any other car rental site. It offers innovative services like a car-share option, and it has services throughout the United States, Canada and other countries. This top car rental company provides virtually all the services you need on the road.