PROS / This site has highly detailed reviews based on factors such as value, location, staff, cleanliness and facilities.
CONS / You cannot book a rental car or vacation packages through Agoda.
VERDICT / Though Agoda is missing a few site features, it is one of the cheapest hotel booking sites.
Agoda offers great deals on hotel bookings regardless of whether you're looking to travel domestically or internationally. Among the hotel booking services we tested, Agoda ranks second as the most affordable. Although it isn't the cheapest hotel booking site, it is almost 25 percent less expensive to book a hotel through Agoda than Expedia.
Where Agoda falls short is in its sorting features and some of the information about hotels that you can get from other sites. The booking service includes the standard sorting features, such as price, star rating, amenities, proximity and guest rating. However, you can't look for hotels specifically with features for the hearing and sight impaired.
When you select a hotel that interests you, the details page opens in a new tab. This makes it easy to compare different lodgings if you're shopping around for the perfect place to stay. The images on the hotel details page are large and give you a good look at the hotel's rooms and facilities.
From standard double-bed rooms to king suites, you can see accommodation sizes directly from the hotel search page, so you know if a hotel has what you need without further digging. Individual room details are included on the hotel's page as well. The hotel profile shows the price and maximum occupancy of the rooms and allows you to request the number of rooms to book. You do have to scroll to the bottom of the page to see a full list of amenities that come with the hotel, but Agoda provides a long list of items that aren't commonly accessible on hotel search sites, like available tours and coffee shops in the hotel.
Customer reviews are abundant on this site. We found hotels with over 1,000 reviews from business travelers, families with young children, couples, groups and solo travelers who booked through Agoda. The customer reviews rate the hotels based on value, location, staff, facilities and cleanliness.
In addition to booking hotels, you can book a flight. You cannot book a rental car or a vacation package, though. This site doesn't let you compare rates either, so you would have to search on other sites separately to make sure you're getting the best deal.
Agoda's customer support is standard for a hotel booking service. If you need help, you can sift through the FAQs to find an answer, or you can contact support by phone or email.
Agoda provides important information about hotels in its search results and hotel profiles, and you can find lists of individual rooms, star ratings and guest reviews. It's missing a few fields of sorting criteria, but prices for rooms are generally lower than the average through this site, so you can save money booking with Agoda. You can also book a flight on this site, but if you need a rental car, you have to book that separately.