PROS / You customize the service plan to fit your business's phone needs.
CONS / You cannot lease phones.
VERDICT / OnSIP offers customizable plans, plus it does not require a long-term commitment, making it a good choice for a small company with a small budget.
Several VoIP phone service companies gear their service plans to large businesses with thousands of employees. While these plans come with premium features, they also come with premium rates. OnSIP is a cloud-based VoIP provider intended for small business that offers reasonably priced business plans.
With OnSIP, you can choose from a range of plans that do not require any contract. This gives you the flexibility to go month to month and stick with the service as long as it is meeting your needs. These flexible plans don't charge per-user fees.
Some of the features you can add to your plan include voicemail, hold music, a virtual receptionist, ring groups, call recording, call queuing and a dial-by-name directory. If you do not want to pay for the virtual receptionist feature, you can add an automated attendant, which lets your customers select the desired person or department they want to speak with by entering a short code.
Like the other VoIP services on our list, OnSIP merges with popular CRM programs such as Highrise, Salesforce and Zendesk. This is helpful because it lets you pull up customer information while you are on the phone with them. OnSIP also offers a free mobile app for your smartphone, so you can make calls from your office number even when you are on the go.
You can analyze how your staff is performing by using the reports available on the Smart Queue Dashboard, which include information on wait times and hours with a high volume of calls. This important data helps you improve your overall customer service and implement programs to reduce customer wait times.
OnSIP is incredibly easy to set up. This VoIP system doesn't require any complicated hardware and works with any SIP desk phone. This could save you money because you won't be required to buy new, expensive VoIP phones that are compatible with this VoIP service. However, if you need more phones, you can buy them from Telephony Depot, an OnSIP partner. While some VoIP phone providers offer a phone-leasing option, OnSIP does not.
If you experience any interruptions in service, you can contact the VoIP service by phone and email, though support is not available 24/7. This might be a deal breaker for some users, since you never know when an issue may occur and a downed phone system can be devastating for some businesses.
One of the best things about OnSIP is its flexible service plans and no-contract pricing model. However, if you require a lot of business features, the a la carte pricing model can quickly become costly. If you are a small business owner and only want to pay for the features and minutes you use, then OnSIP is a good option.