Metro by T-Mobile review: What you need to know
Metro by T-Mobile, formerly known as MetroPCS, is one of the largest mobile virtual network operators (MVNO) in the US and one of the best cell phone providers in the US. Using the T-Mobile network infrastructure Metro is able to offer 5G high-speed coverage nationwide.
There are over 11,000 Metro stores nationwide meaning you can pop in to get a personal experience of buying and servicing if you need. It could also mean you get a better deal if the seller is able to offer that on the day. But there are plenty of plans to pick from and we'll look at these in more depth in our Metro by T-Mobile review.
One of the nice things about Metro is that all the fees and taxes are included in the prices given. You can save money by having multiple lines and enjoy lots of add-ons to tailor the service to you. From premium security to Mexico specific calling, there are plenty of options to pick from.
It is best suited for multi-line plans with moderate-to-heavy data users, but its individual and budget plans also provide good value for money. While physical stores are great, you will have to go in to get your plan as they're not available to actually buy online.
So if Metro by T-Mobile the best carrier for you? Read on to find out everything you need to know.
Metro by T-Mobile review: Phone plans
- From $30 per month
- Up to $60 for unlimited
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Metro by T-Mobile keeps the phone plan options nice and simple with add-ons should you wish to tweak and personalise those options. The plans fall into four basic price brackets.
The $40 plan gets you 10GB of high-speed data, unlimited talk and text plus Music Unlimited which lets you stream over 40 music apps without using up your data. Get two lines for $70 then save $10 for each new line you add, up to five.
The $50 plan includes all the above plus unlimited data, 5GB of hotspot and 100GB Google One drive. Get two lines for $80 then save $20 on each new line you add.
The top plan, at $60, gets you all the above plus Amazon Prime. Go for two lines for $90, three for $120 and now four for $120, or five for $150.
There is also a $30 plan with 2GB of high-speed data.
Metro by T-Mobile review: Coverage and speed performance
- Wide 5G coverage
- Speed throttled over 35GB
Because it runs on parent company T-Mobile’s network, Metro has nationwide coverage and impressive data speeds. In fact, Metro outperformed T-Mobile in certain speed tests conducted by Tom’s Guide, our sister site. In the same testing, Metro had faster average upload and download speeds than other network-owned prepaid carriers, including Sprint’s Boost and AT&T’s Cricket.
Historically, the T-Mobile network hasn’t performed well in rural areas, but with expansion efforts in recent years, it’s seeing much more coverage. Still check coverage and service maps for the places you use your phone most, especially if you're outside of a city, as the network still performs best in more urban places.
Not that the plans offered can see speeds drop in busy times if you've used over 35GB of data that month. T-Mobile users will also take priority over Metro users when it comes to speed during these times.
Metro by T-Mobile review: What users say
- Just under two out of five on ConsumerAffairs
- BBB rating of B+
On the customer reviews aggregator site ConsumerAffairs the average rating for Metro by T-Mobile is just under two stars out of five. Out of the 164 reviews, positives include service and billing while negatives mentioned are poor service and deal issues.
The Better Business Bureau (BBB) gives Metro a B+ rating but only just over one star for 111 customer reviews. That said 1,205 complaints have been closed in the last year.
Metro by T-Mobile review: Verdict
Metro by T-Mobile offers some of the best network speeds and coverage in the US without huge prices. Plans are simple with four options, each including all fees and charges in the price so what you see is what you get.
Savings can be made by having multiple lines. However once over 35GB of data used each month you may notice speed restrictions during busy times. T-Mobile customers will get priority here when it comes to data speeds. You are also limited to SD video streaming although most music streaming won't use up your data allowance.
One of the best MVNO options out there, could this be the one for you?
If you're undecided on the handset you want, check out our best smartphone guide, while we also rank the best prepaid cell phone plans. Take a look at our cell phone coverage map of the US to find out who has the best network in America.