Since 1984, Good Sam Roadside Assistance has been assisting RV and car owners in instances of roadside breakdowns. While it does cover all manner of road vehicles, the company specializes in services for Recreational Vehicles and claims to work with many of the best professional RV towing companies, offering unparalleled service and support to RV owners. It's near the top of our guide to the best roadside assistance plans for 2020.
The company offers four coverage plans: Platinum Auto, Standard Auto + RV, Platinum Auto + RV, and Platinum Complete. Platinum Complete is the most comprehensive package as it covers multiple RVs, and offers a selection of useful extras that the others don’t like emergency medical evacuation, repatriation of remains, and vehicle return after a qualifying medical event.
Good Sam Roadside Assistance review: What's covered?
A key differentiator of Good Sam Roadside Assistance is the offer of “Unlimited Distance Towing to the Nearest Service Center (US & Canada)” for all of its plans; comparatively, other roadside assistance providers restrict the number of miles they will tow.
Good Sam Roadside Assistance also automatically covers the main member’s spouse/domestic partner and dependent children; this is something other providers typically charge extra for, per additional driver. Coverage includes all of North America, including Mexico, Puerto Rico, Canada, Alaska, Hawaii, and the US Virgin Islands. However, roadside assistance services provided in the US Virgin Islands are limited to a maximum of $250 - $1000 per one-year term of membership, depending on the plan purchased. Good Sam Roadside Services has a network of over 40,000 rescue and repair services on standby, covers the essentials and offers many attractive extras. This service is well-suited to families that own multiple vehicles, and especially appealing for families that travel a lot in Recreational Vehicles.
Good Sam Roadside Assistance review: The fine print
Each plan from Good Sam Roadside Assistance comes with a considerable amount of fine print, and interested consumers are advised to go through it all before committing.
For instance, while Good Sam Roadside Assistance offers unlimited towing, it’s only unlimited when being towed to the nearest professional service center capable of and willing to repair your vehicle. Should a member want it towed somewhere else, like to their home, and that’s further away than the nearest qualifying service center as determined by the call center, the member will be charged for the excess miles.
Furthermore, services will not be provided if the cause of the need is due to acts of God or nature, like floods, hurricanes, tornadoes, earthquakes, fire, vandalism, and snow removal. Vehicles with pre-existing mechanical disablement conditions are likewise not covered.
Good Sam Roadside Assistance review: Costs and ease of use
Application process: Membership required
Packages and costs: Four packages ranging from $99.95/yr to $239.95/yr
24/7 recovery: Yes
Is there an app for that? Yes! iOS and Android
The Good Sam Roadside Assistance website offers comprehensive information on all plans and services offered. Plans range from $99.95/yr to $239.95/yr, and these prices are often subject to specials that slash them by up to 50%. This makes them good deals when compared to rivals with similar offerings.
The website is relatively easy to navigate, providing you with clearly marked steps that take you from point A to point B in your decision making process. You’ll find it easy to locate the different packages, value-added services and plan prices. This is probably one of the most accessible websites around, other than Best Roadside Services, with its colorful layout and clearly marked sections.
Good Sam Roadside Assistance: Customer reviews and support
The Good Sam Roadside Assistance website clearly communicates the numbers members must call when they need help. There is also an app you can use for iOS and Android, and it's well designed and easy to operate.
Good Sam Roadside assistance (Good Sam Enterprises, LLC) is certified with the Better Business Bureau in the US and features a BBB rating of A+. Consumer reviews on the Better Business Bureau and ConsumerAffairs.com websites rate the service with an average of just over one star (out of a maximum of 5). There are 23 customer reviews on the Better Business Bureau, and 243 ratings on ConsumerAffairs.com. Common complaints include the time it takes for service people to arrive, and services members thought were covered not being covered.
Should you use Good Sam Roadside Assistance?
Good Sam Roadside Assistance may have mixed customer reviews, demand membership, and plenty of terms and conditions, but it also has a rich package breakdown and solid pricing. It’s a reliable and well-known roadside assistance service that has put effort into creating packages and value-adds that suit different lifestyles and needs.