PROS / Frontpoint has first-rate customer support.
CONS / You do not get a two-way intercom to communicate with a company representative during an emergency.
VERDICT / Frontpoint's versatile approach to home security can meet each home's unique needs, making it a good security monitoring choice.
Frontpoint has some of the most comprehensive customer support offerings of the home security companies in our review. It places customer care at the top of its priority list by providing many resources, such as eBooks and tutorial videos, on its website. Frontpoint offers these care options in addition to good home security monitoring and alerts.
Frontpoint has three monitoring service plans: the Protection Plan, the Interactive Plan and the Ultimate Plan. All three plans are monitored 24/7 using a dedicated cellular connection that works even if a burglar cuts your landline or the power goes out. Frontpoint's Protection Plan, the least expensive of the three, includes burglar- and intrusion-monitoring devices, as well as fire and environmental change detection devices and medical pendants. This combination of features protects your house in the event of nearly any emergency, whether you are home or not.
Depending on your equipment configuration, Frontpoint can send you alerts for smoke and heat, carbon monoxide, flooding, and dramatic temperature changes. It can detect natural gas leaks in your home, something most services cannot. While Frontpoint has many of the best features for home security, it does not have an emergency two-way intercom system that lets you speak with monitoring professionals after an alarm sounds; this is standard equipment in most home alarm monitoring systems.
Frontpoint uses wireless equipment, and you can customize your system to include as many or as few devices and features as you want. For home-intrusion protection, the company has cameras, door and window sensors, glass-break sensors, motion sensors, garage door sensors, and ear-piercing sirens. With a wide variety of security devices, this home monitoring company can help you create the best security system for your needs.
Frontpoint has a really great support system. You can find answers to a lot of questions in its FAQs section, thorough instructions for how to operate the equipment, an interactive walk-through of a home to determine what equipment you might want, and advice on how to get the greatest benefit from your home monitoring system. If you cannot find a solution, you can contact a representative via phone, email and live chat on the company's website. However, equipment only comes with a three-year warranty; this is far shorter than the lifetime warranties most companies offer.
Frontpoint's home security monitoring is very reliable. It covers nearly all of your monitoring and equipment needs, and it offers an extensive online knowledgebase so you can learn more about keeping your home and family safe. With such an impressive arrangement of services, equipment and customer support, Frontpoint establishes itself as a good home security monitoring company.