PROS / Guardian offers in-person consultations and equipment installation.
CONS / The company only has phone customer support.
VERDICT / This service's compatibility with existing security devices in your home makes it an appealing option, but it could use a fresh approach to customer support.
Guardian Protection Services has been around for more than 60 years and now provides security equipment and home security monitoring services to customers across much of the United States. However, the company doesn't offer service in all 50 states, unlike the best home security companies in our review. It offers limited support to both current and potential customers.
This monitoring service does not publish a minimum price for its home security monitoring, even though the company does all monitoring directly rather than subcontracting to other home alarm monitoring stations. Its station has two backup power generators to ensure that even in a power outage, the company can receive emergency signals from all Guardian-monitored systems. Like all home security monitoring services, its station operates 24 hours a day, 365 days a year.
Guardian is one of the few companies that works with you to use any home security equipment you already have. Depending on the type of equipment you currently have, though, you might have to buy entirely new hardware or remove certain components from your existing system in order for it to work. While this may seem inconvenient at first, many other security companies automatically replace the hardware rather than try to reuse it. You must pay a fee to have new equipment installed.
Guardian Protection Services has four home security monitoring packages that range from basic safeguards against intruders to comprehensive systems with sophisticated devices like smoke detectors, panic buttons and surveillance cameras. A Guardian representative comes to your home to help you decide which package and devices are best for you. Guardian Protection Services offers customer support by phone only. You can fill out an online email form on the website for a company representative to call you. It would be helpful to have genuine email contact as well as live chat support.
There is a short list of FAQs on the company's site for people interested in signing up, but otherwise, you need to log in to your personal dashboard to get more information about the service. However, you do not have to log in to view user manuals. When you buy your home security system from this company, you can choose to sign up for a maintenance plan. With this plan, you pay a low monthly fee and receive a discounted rate on all service and repair calls. The service plan does not cover water damage, lightning strikes or construction damage, but it does cover normal wear and tear to the devices.
Guardian Protection Services is a big competitor as a home security monitoring company, but it earned low ratings because it is simply behind the times. Its customer service needs an update – access to more information on its webpage would help potential customers shop, and current customers should be able to contact the company by email and live chat. With these changes, Guardian would a much more competitive option.