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LiveWatch Plug&Protect Basic Review

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PROS / LiveWatch requires no fees to cancel your contract, which is unique among the companies in our review.

CONS / The company's equipment warranty is shorter than that of most home security monitoring companies.

 VERDICT / LiveWatch's diverse product selection, friendly contract terms and customer service make it one of the top home security monitoring companies.

LiveWatch has not been around as long as some home security monitoring companies, but it knows how to satisfy its customers. The company offers a large variety of the best home security equipment on its website. Additionally, it offers competitive home alarm monitoring fees, excellent contract terms and great customer service, which helps LiveWatch earn our Top Ten Reviews Gold Award.

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  1. This is the monthly monitoring fee for a service.
    Lower is Better
  2. 1 LiveWatch
    $29.95
  3. $28.99
  4. $41.99
  5. Category Average
    $42.34

Fees & Policies

This company has the best policies in our review. Chief among these is a no-fee early cancellation policy. This pairs well with the one-year contract and makes it as though you don't have a contract at all. With LiveWatch, you own your equipment, but the company offers a generous one-year return policy if you decide you no longer want it. LiveWatch offers competitive monitoring fees and starting costs compared to other companies in our review.

Monitoring Services

LiveWatch is a particularly great service if you already have security equipment installed in your home and only need a monitoring service. This is because the company offers four monitoring plans at competitive rates. If you don't already own equipment, you need to buy it outright from LiveWatch. Still, it is an affordable and comprehensive home monitoring service. LiveWatch provides home security monitoring services to all 50 states.

As with other home security monitoring services, LiveWatch's UL-listed monitoring station uses a cellular antenna or an internet connection to communicate with your system. The company also offers optional home automation and live video streaming from your security cameras. The mobile app's home automation feature is compatible with door locks, thermostats, lighting and more. LiveWatch's monitoring service is also compatible with two-way intercoms so you can speak to a representative in an emergency.

LiveWatch has a proprietary alert called ASAPer, which sends instantaneous notifications to a group of preselected contacts. When a break-in or other event occurs, ASAPer contacts these individuals simultaneously instead of one at a time as with typical home security monitoring. This group then corresponds by using a group chat within ASAPer to fix problems in real time by dismissing false alarms or taking appropriate action.

Installation & Support

LiveWatch preprograms every device before shipping it to your home. If you decide later that you want different options on some or all of your devices, you can reprogram them yourself using the instruction manuals or LiveWatch's 24-hour tech support. You can contact the support team by phone, email or live chat, although live chat is only available during certain hours of the day. The site also offers guides and videos to help you with the installation process.

LiveWatch carries a wide variety of industry-leading security equipment brands, and you can choose the equipment you want. Since each security device sells separately, it is up to you to determine which devices you want to install. The number and types of devices you need depends on the size of your home, the number of entry points it has and your security goals. All security systems include a control panel that manages your devices and sends a trouble signal if the devices sense a disturbance.

A typical LiveWatch system includes entry sensors. However, entry sensors only work when someone opens a door or window. For extra protection, you can include glass-break sensors, which can detect the sound of glass breaking, in your burglary system. LiveWatch also sells security cameras and monitors in a variety of sizes and styles. You can purchase motion detectors to cover the high-traffic areas, such as hallways and stairways, in case intruders get past the other two sensors. Be aware, though, that anything bigger than 40 pounds, such as a large pet, might set off the alarm.

If one of your devices is not working properly, the tech support department can help you isolate the problem over the phone. Like most companies selling self-install equipment, LiveWatch does not have repair technicians to visit your home and check your devices, so installation, repairs and maintenance are your responsibility. LiveWatch offers a two-year warranty on every device it sells, which is shorter than the warranties of most home security monitoring companies.

Summary

LiveWatch is a top choice among home monitoring services. However, the company does not offer professional installation or on-site service. In its place, the company offers a wider variety of devices than most companies in our review, partly because it doesn't have to worry about training repair technicians. LiveWatch's customer-friendly contract terms help make this one of the best home security companies.

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