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Pros / The company's three monitoring plans allow you to customize the system to fits your needs.

Cons / MONI does not offer live chat customer support.

 Verdict / This is a good home security provider with three monitoring plans to suit the needs of different homes.

MONI, formerly Monitronics, is a national alarm monitoring company with authorized dealers across the country. It provides home security monitoring, equipment and installation for homes. With a variety of security devices comparable to those of the top-rated companies, MONI has earned a spot on our list of the best home security monitoring companies. The company's years of experience contribute to its reputation.

This monitoring service has all of the typical necessities in its home security monitoring service. As a 24/7/365 company, MONI can protect you by landline, cellular connection or VoIP. As is standard now, if you are willing to pay a bit more each month for the service, the company throws in interactive access and home automation. All MONI plans have a three-year contract, which is average for the home security monitoring market.

With interactive monitoring, you can check the status of your system and even make changes to it while you are away from home. MONI does this through Alarm.com, which several other companies use as well. Alarm.com also provides remote access control over your home's lighting, thermostat and more when you automate your home through MONI.

MONI breaks its systems down into three main plans: Standard, HomeTouch and HomeTouch Premier. Each of the plans comes with basic equipment, while the two higher plans allow you to have a variety of devices, such as video cameras, thermostats and lighting controls. As with most home security companies, you can customize your system to your house to accommodate your personal needs. MONI also offers takeover monitoring plans, which allow you to use the existing equipment in your home with the system.

Corporate MONI provides customer support by phone and an email form. The email form, however, isn't specific to customer support. When we called MONI to find out about the availability of a service plan, we were unable to obtain information without signing up for a new service. The customer service number on the company's website redirects you to a sales specialist, and the company doesn't provide live chat support.

MONI HomeTouch Visit Site
  • Basic Monthly Monitoring Fee
  • Contract Agreement Period
  • Number of 24-Hour Monitoring Plans
  • Customer Service Availability
  • Equipment Selection
  1. This is the monthly monitoring fee for a service.
    Lower is Better
  2. 4  MONI
    $44.95
  3. $29.95
  4. 2  ADT
    $28.99
  5. $41.99
  6. Category Average
    $42.08

Summary

MONI's home security is worth looking into. It offers three useful monitoring plans and a variety of equipment. The company lacks a few things, such as live chat support, but it's still a good choice.

MONI HomeTouch Visit Site

Specifications and Benchmarks

Plans & Packages in our Review

Monitoring Plan
Cellular
Equipment Package
HomeTouch

Installation & Support

Customer Service Availability
100%
Equipment Selection
96%
Equipment Warranty
Lifetime
Installation Type
Pro
Email & Phone Support
Live Chat Support

Monitoring Services

Connection Type
Cellular; Landline
Coverage Area
National
Number of 24-Hour Monitoring Plans
3
Mobile App
Alarm.com
Alerts & Follow-Up Notifications
Takeover Monitoring
Business Monitoring

Fees & Policies

Monthly Monitoring Fee
$44.95
Starting Costs
$99.00
Contract Agreement Period
3 Years
Early-Cancellation Policy
Pay 80% Balance
Equipment Return Policy
3 Days
Three-Year Cost of Ownership
$1,717