PROS / You can connect to this monitoring service using a landline, a cellular connection or an internet connection.
CONS / A technician must install the equipment; you cannot do it yourself.
VERDICT / Protection 1's flexibility and good customer service make it a good choice for home security.
Editor's note: ADT recently announced the completion of a merger with Protection 1. Although the two companies currently operate independently, both will eventually operate exclusively under the ADT brand. When ADT and Protection 1 complete this brand integration, we will update our home security reviews to reflect that information.
Protection 1 is a nationwide company that offers home security monitoring, equipment and installation services. It has several options for monitoring, including wireless monitoring through a cellular line or a broadband internet connection. For its comprehensive alarm systems and monitoring services, Protection 1 has earned a spot on our list of the best home security monitoring service providers.
When it comes to home security monitoring, you want a company that can provide a plan that fits your needs. Protection 1 can be quite flexible, which is one of its best traits. The company even still offers a landline connection option if you live in a rural area or someplace with poor cellular reception. Protection 1's main home security monitoring station is located in Kansas and is equipped with a backup system to intervene if needed. For long-term problems, the company has an off-site monitoring station that can handle your needs until its main home security monitoring site is back up and running.
When your alarm is triggered, a short delay allows you to deactivate the system during normal use or if the alarm is set off accidentally. After that delay, if your system has not been deactivated at the keypad, the monitoring station receives a trouble signal. The monitoring center first contacts you at the numbers you provide to verify that you need help. If you fail to answer the phone or provide the correct passcode, the center dispatch emergency services immediately.
Protection 1 offers four alarm packages, and its most basic provides a number of useful features. You get a keypad control panel, three door or window sensors, a motion detector, a yard sign, three window stickers, alerts if there are extreme changes in temperature or flooding, monitoring for fire and carbon monoxide, and a keychain remote.
The more advanced three packages give you, depending on how much you want to invest, such things as a two-way intercom connection with the company and video surveillance. You can choose to add individual devices to your system as well.
If you are the DIY type, you are out of luck with Protection 1 because you cannot install equipment yourself. Some home security companies send equipment to you, and you simply plug it in or stick sensors to areas such as doors. Protection 1 requires that professional technicians put in your equipment. However, this service is free, and unlike other home security monitoring firms, Protection 1 notes that it conducts background checks on its employees.
When it comes to customer support, Protection 1 does quite well. It gives you the option to contact a representative by phone or email, or you can even chat live with someone on the company's website. In this regard, Protection 1 is very accommodating, and its representatives are courteous. Its team is knowledgeable and happy to answer any questions you may have.
In addition, there are many FAQs and tutorials to teach you how to use your system. To obtain any information that is not covered in those FAQs, you have to contact Protection 1 directly. The warranty option for this home security monitoring company covers your equipment for three years.
Protection 1 offers all the essential home security monitoring options such as cellular connection and interactive access. The company also provides a good variety of security equipment and great support, although you cannot install the system on your own.