Pros / Vivint's doorbell camera is a great way to monitor your front door.
Cons / The service requires a five-year contract.
Verdict / Vivint's innovative technologies keep your home safe and smart in its operations. The pricing is a bit high, but its offerings are impressive.
Vivint has a lot going for it, although its prices are on the high end. The company has a few unique options like Vivint Sky and a doorbell camera. Vivint's Smart Home plan costs $39.99 a month and gives you the option of paying $549 upfront for the base equipment that comes with the contract or financing it throughout the entire contract, which instead increases the monthly costs to $49.14, which is the highest base price among the home security companies we reviewed. Many other home security companies, ADT in particular, allow you to finance equipment costs throughout your contract, but we appreciate Vivint's transparency in stating the high cost before you're on a sales call. Additionally, there’s a $198 charge for installation.
Vivint requires a five-year contract, the longest among companies in our comparison. If you pay upfront for your equipment, Vivint will not charge an early cancelation fee, though customers that finance equipment costs throughout the contract must pay 100 percent of the account balance upon canceling early.
The basic home plan comes with a touchscreen panel and six sensors of your choosing from the following: door or window sensors, motion detectors, smoke detectors, glass-break sensors, flood sensors and carbon monoxide sensors. You can always buy additional equipment, depending on the level of security you need for your home.
No matter which plan you choose, you can check on your home remotely with the company's free mobile app. In addition to the common security devices, Vivint has some innovative technologies such as Vivint Sky, which lets you know if you forget to lock a door when you leave the house. Another standout feature is Vivint's unique doorbell camera that lets you see and speak to anyone who comes to your front door via your mobile device.
This home security monitoring company also offers a useful safety service on its website that protects you when someone comes to your door claiming to be a Vivint employee. The Verify Rep section on the website assures you that you are speaking with a real employee. On the site, you can enter the person's badge number, or you can call the phone number listed to make sure you are dealing with a true Vivint worker.
As far as customer service goes, Vivint does rather well. It has a great deal of online information and tutorials you can use for self-education. For additional questions or any other issues, you can contact Vivint's customer support via social media, email, phone or live chat, and team members offer prompt and polite help. If your work or other factors keep you moving every few years, Vivint offers relocation options so you can bring your home security monitoring service with when you move. Best of all, the equipment is covered by a lifetime warranty while you're a subscriber.