Pros / Vivint's doorbell camera gives you a great way to monitor your front door.
Cons / The service has a five-year contract.
Verdict / Vivint's innovative technologies in its home security monitoring offerings keep your home safe and smart in its operations. Its pricing is a bit high, but its offerings are impressive.
Vivint has three home security monitoring equipment plans to choose from, and they each have different features and prices. No matter which plan you choose, you can check on your home remotely with the company's free mobile app. In addition to the common security devices, Vivint has some innovative technologies such as Vivint Sky, which lets you know if you forget to lock a door when you leave the house. Another standout feature is Vivint's unique doorbell camera that lets you see and speak to anyone who comes to your front door via your mobile device.
Vivint has completely moved toward cellular monitoring systems and does not offer other methods. It is one of the most expensive security monitoring services. The company does not provide any less-expensive options, which makes it a poor option for a small budget. In addition, Vivint has a five-year contract, the longest in our review. The basic home plan comes with a touchscreen panel, three door or window sensors, a motion detector, a smoke detector, a key fob, and a sign to put in your yard as your first line of defense against home intruders. This setup is sufficient for small homes. You can always buy additional equipment, depending on the level of security you need for your home.
This home security monitoring company also offers a useful safety service on its website that protects you when someone comes to your door claiming to be a Vivint employee. The Verify Rep section on the website assures you that you are speaking with a real employee. It has an area where you can enter the person's badge number, or you can call the phone number listed to make sure you are dealing with a true Vivint worker.
As far as customer service goes, Vivint does rather well. It has a great deal of online information and tutorials you can use for self-education. For additional questions or any other issues, you can contact Vivint's customer support via email, phone or live chat, and team members offer prompt and polite help. If your work or other factors keep you moving every few years, Vivint offers relocation options so you can bring your home security monitoring service with you wherever you go. Best of all, the equipment is covered by a lifetime warranty while you are under contract.
- Basic Monthly Monitoring Fee
- Contract Agreement Period
- Number of 24-Hour Monitoring Plans
- Customer Service Availability
- Equipment Selection
Vivint has a lot going for it, although its prices are on the high end. The company has a few unique options like Vivint Sky and a doorbell camera. It is a good choice to make your home safe and smart, and its relocation option makes it great if you move often.