PROS / You can use existing security equipment, which saves money.
CONS / The basic system lacks extras such as yard signs, window decals and a remote key fob.
VERDICT / Xfinity Home's basic package is limited when it comes to standard equipment, but you get a lifetime warranty on your devices and good customer service.
Xfinity, the trademark name for Comcast Cable Systems, has moved beyond its cable TV and massive internet endeavors into home security with its Xfinity Home offerings.
Xfinity Home offers two 24-hour monitoring plans with two equipment packages. You can connect either through a cellular or internet provider – and it does not have to be Xfinity.
The basic package, Secure 300, comes with a touchscreen control panel, three door and window sensors, a wireless keypad, and a motion sensor as standard equipment. A free indoor/outdoor camera is included as well, something that other security companies only include if you choose a more advanced plan.
When you sign up for the Secure 300 package, your contract runs two years. If you cancel early, it will cost you $660 – but Comcast will reduce this sum by $30 per month for every month you are an Xfinity Home customer.
The equipment is covered by a lifetime warranty. Xfinity Home offers fine customer service via live chat and phone, and our contacts with the company have been positive. You do not get email communication, however.
Xfinity Home equipment requires professional installation. A company representative will assess your home and offer recommendations for customizing the system, including home-automation capabilities you may want to consider. You also get a tutorial on using your system when you first get it.
Once your house is outfitted, it is monitored around the clock by a security station. If a device detects something unusual, you will get text and email alerts. You do not need to worry if the electrical power goes out since you have cellular and battery backup protection.
Unfortunately, you do not get other extras with the basic package – a remote key fob, yard signs or window decals – that are commonly included in basic plans offered by other home security companies. However, you can augment the package if you buy fire and carbon monoxide detectors as well as remote controls for lights and appliances.
If you choose to buy these extras, you gain greater control over what is happening in your home via smartphone, laptop or tablet. You can view live video so you can see if your children got home safely from school, for example. You also can adjust your home's indoor temperature, reducing energy consumption and making your house more comfortable when you return.
You also can control lights and small appliances, which not only saves on energy costs but can thwart would-be intruders by tricking them into thinking someone is home. In addition, you can add controls for larger appliances if you get equipment for that capability.
Xfinity Home's more advanced package, Secure 350, includes the same equipment as the 300 package, but it also gives you as standard equipment two indoor/outdoor surveillance cameras, two devices to control lighting and the choice of a thermostat or an additional camera. You can buy more equipment for this system as well.
Xfinity Home offers a somewhat small but usable package of security equipment with its basic service and a fuller selection for its more advanced plan. You get the benefit of a lifetime warranty on the equipment, and the customer service is great. However, the costs could add up if you buy additional security devices to flesh out what Xfinity Home offers.