PROS / The motion sensor does not trigger alerts for pets weighing under 100 pounds.
CONS / The equipment warrant is only 90 days.
VERDICT / Cox Homelife gives you good basic equipment and monitoring choices, but you are limited to two plans. You also need good credit, or you cannot obtain this home security system.
Cox Communications has offered TV, phone and internet service for years and now is providing home security and automation. The internet-based security system for the home, titled Cox Homelife, gives you 24/7 monitoring for a relatively low monthly price. However, you must be a new or current Cox customer to participate.
If you sign up for a residential security alarm system with or without home automation, your contract runs for two years. If you cancel early, Cox Homelife requires you to pay 80 percent of the remaining cost.
Although you pay a somewhat low fee each month, there are some startup costs, such as paying for professional installation. In addition, Cox Homelife requires a credit check, so if your credit score is low, you might not quality for this system. You also get a disappointingly short equipment warranty lasting only 90 days, the shortest warranty period of any of the home security systems we reviewed.
You can choose from two packages. Its basic package, Essential, provides monitoring from a central station. It offers battery and cell backup, the ability to access your system through mobile devices or a computer, and it can send text alerts. This system comes with a control panel, two door and window sensors, a motion sensor, a wireless router, two window decals, and a yard sign.
One great quality about the motion sensor is it doesn't trigger an alarm for a pet weighing under 100 pounds, which is considerably more weight than the sensors of other home security companies. This works nicely to avoid false alarms and could save you money since many communities charge for false alarm responses.
Cox's more advanced Preferred Plan offers equipment, including a surveillance camera, smoke and heat detection, and monitoring for water leaks and excessive carbon monoxide. It also has home automation controls that let you turn lights on and off, lock or unlock doors, change the temperature, and turn off small appliances.
You can supplement your plan with extra security equipment, such as adding more window sensors. You also can opt for extra equipment, such as glass-break sensors to determine if someone is breaking in, a wireless keypad that lets you arm or disarm your system while outside your house and a siren repeater. This device works as a secondary siren for a building already equipped with a siren and built-in strobe light.
If you have questions, you can contact Cox Homelife by phone or live chat. Unfortunately, there is no email support. This home security company also offers a webpage with FAQs, troubleshooting information, how-to videos and consumer forums.
You get reasonably good options for equipment and 24/7 monitoring with this service, which also lets you buy extra equipment and supplement your home security coverage. However, you need decent credit, and you must be a Cox subscriber to sign up for this home security system.