Pros / Link Interactive lets you buy equipment a la carte; its pricing transparency is remarkable among home security systems.
Cons / The contract defaults to three years unless you ask for a shorter one.
Verdict / Link Interactive makes it easy to buy the equipment you need without overcomplicating home security.
Link Interactive is a national home security company that provides 24/7 cellular home monitoring and has the largest selection of equipment in our review. The equipment comes pre-programmed and you must install it yourself. However, you can rely on Link Interactive's customer service if you run into any difficulties either during installation or afterwards.
The monthly fees of $30.99 are better than the industry average of $37, making Link Interactive one of the most affordable home security systems. If you start a new contract with Link Interactive, you get a basic control panel for free, though the company also sells a touchscreen for $200 more that comes with three entry sensors and a motion detector. The company doesn't offer any equipment packages, like others in our review. Instead, it lets you choose which equipment you want to buy a la carte in an online shop. We find this option particularly useful if you don't wish to speak with a salesperson, and the prices are very transparent. That said, Link Interactive's sales team is available to help as well.
Although Link Interactive offers shorter one- and two-year contracts, it defaults to three years unless you ask; otherwise, this length is average for the home security industry. If you cancel before the contract ends, you must pay 75 percent of the remaining balance. Along with fees for ADT and a few other security providers, this is the lowest fee in our review (without dropping all fees entirely), and helps make Link Interactive more appealing and competitive. When the three years is up, your contract renews on a monthly basis. You get 30 days to try the equipment and, if you do not like what you have received, you have a money-back guarantee.
You can build your own custom system if you want, choosing equipment from Link Interactive's plentiful supply. Among other things, you can choose from several types of security cameras, a touchscreen deadbolt, recessed door and window sensors, a remote panic button and more. Link Interactive's three-year warranty compliments the contract length and is average for a home security system.
For customer service, Link Interactive provides installation video tutorials along with customer support through email, phone and live chat. The company also responds to public and private messages on social media. Our experiences with Link Interactive were pleasant and worthwhile. We did not get a hard sell, although one representative did refer repeatedly to a promotion the company was offering at the time.
- Monthly Monitoring Fee
- Contract Length
- Customer Service Availability
Link Interactive offers an abundance of equipment choices, 24/7 home security monitoring and the opportunity to create your own home security system by picking the equipment that suits your house. However, Link Interactive provides enough options and flexibility to make it worth investigating.