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LiveWatch Plug&Protect Basic Review

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PROS / You get exceptional flexibility and numerous home-security equipment choices.

CONS / The equipment warranty lasts only two years.

 VERDICT / If you want to customize a home security system, LiveWatch offers outstanding equipment selection, four monitoring plans and no early-cancellation fees.

LiveWatch is fully aware your home security needs are different from your neighbor's and that the same protection plan and equipment is not suitable for everyone. As a result, LiveWatch offers an abundance of choices when it comes to customizing your home security system. Given its versatility and flexibility, you can select a basic plan, one of the other, more sophisticated plans, or you can create your own unique system to safeguard you, your loved ones and your property. LiveWatch earns our Top Ten Reviews Gold Award.

LiveWatch Plug&Protect Basic Visit Site
  1. This is the monthly monitoring fee for a service.
    Lower is Better.
  2. 1 LiveWatch
    $29.95
  3. $44.95
  4. $44.99
  5. Category Average
    $40.18

Service & Support

This national company offers four home monitoring plans and two equipment packages. This home security company not only lets you customize your home security as you see fit, it encourages you to consider add-on equipment to suit the needs of your household.

The Mobile Pro monitoring plan with security devices from the Plug & Protect Basic package is one of the more affordable home security systems we reviewed in terms of its monthly monitoring fees.

Your LiveWatch contract lasts for one year. However, unlike many home alarm companies, you are not trapped into a binding and costly legal agreement that could cost a fortune to escape if you dislike it.

If you are dissatisfied, you can return the equipment within a year. Remarkably, there are no fees if you cancel early – which essentially means there is no contract. You are free to use the service, pay for monitoring and the initial equipment, see if you like LiveWatch, and if you do not, you are released from your financial obligations to the company.

LiveWatch is relying on the hopes you will be so pleased with how your house is protected that you will opt to continue.

A key selling point for LiveWatch is its ASAPer service, an alert feature that sends interactive alerts to a list of contacts you create when you set up the system. If an alert is triggered, ASAPer contacts everyone on the list simultaneously. This is substantially better than most home security systems that contact people or agencies one by one until the company finally gets an answer. In emergencies, this wastes precious minutes.

With ASAPer capabilities, once someone answers, LiveWatch works with the individual to determine whether or not emergency services are needed at your house.

Because this system is so customizable, the home alerts you receive depend on the security options you choose. Like most wireless security systems, LiveWatch uses ASAPer to send you mobile alerts on your Android, BlackBerry or iPhone.

With LiveWatch, you get cellular-based systems with optional internet connectivity. LiveWatch keeps tabs on your house 24/7. The wireless services are equipped with a two-way voice intercom via the control panel. This device lets you talk with a monitoring station representative through the panel in case, for some reason, you cannot get to a phone. If you trigger a sensor by mistake, you can inform the operator there is no real threat in your home. However, if there is an emergency, you can reach a representative immediately who will contact authorities.

If you choose the basic LiveWatch wireless security plan, you get a control panel, two door and window sensors, six window decals, two yard signs, and a key fob. This also includes a motion sensor. You do not need to worry about false alarms if a pet crosses the room since the sensor does not detect pets weighing under 40 pounds.

In addition, you can get alerts from the various detection devices and sensors through an app on your smartphone or through the control panel. You can also get alerts if you opt for add-on equipment such as sensors for carbon monoxide, natural gas leaks or frozen pipes.

Installing security equipment yourself is not everyone's cup of tea. However, LiveWatch pledges that its pre-programmed equipment is ready for you to use and all you need to do is plug it in.

The majority of this company's devices are wireless and easy to install. Installation is as simple as removing the wax paper from the device's adhesive strip and placing it on the wall.

LiveWatch provides useful and convenient support options. There is a knowledgebase and support via live chat, an online ticket system and phone.

Our experiences contacting LiveWatch were pleasant with helpful and friendly operators who answered our questions. One unique thing about LiveWatch's knowledgebase is that it's searchable: You can find useful resources by typing in a keyword or topic. 

Considering that all of LiveWatch's home security systems are self-installed, we appreciate its range of comprehensive support options and tutorials that simplify and speed up the installation process.

One drawback is that the equipment warranty is only for two years, which is relatively short in the home security industry.

Security Devices Included

LiveWatch's least-expensive plan, the Plug&Protect Basic, comes with the control panel, two door and window sensors, six window decals, two yard signs, and a remote key fob. You also get a motion detector that, again, will not be triggered if your pet weighs under 40 pounds.

You can augment this basic arrangement by adding more security devices. The Plug&Protect system lets you add as many as 40 security devices.

Additional Security Devices

Beyond home security, LiveWatch offers convenient upgrades that allow you to implement home automation and interactive monitoring into your system.

You can upgrade the system to automate your thermostat. Among other things, you also can install sirens, shock sensors and glass-break sensors to boost your system's effectiveness. 

The glass-break sensor detects breaking glass up to 30 feet away. To monitor medical emergencies, LiveWatch offers emergency key fobs and pendants. These are useful features with any home security system, especially if you or any elderly family member lives alone. A recessed panic button can alert LiveWatch's monitoring center to send help.

LiveWatch offers an excellent selection of six high-quality video surveillance cameras so you see remote video feeds and know what is happening in or outside your home.

You can pick an indoor fixed, indoor night-vision or a remote-controlled pan-and-tilt camera. You also could opt for a dome camera or a round, tinted camera that hides the lens. For outdoor surveillance, you can use LiveWatch's infrared bullet camera that records in color and switches to black and white at night. This provides a night-vision range of 39 feet. For basic purposes, you might try an image sensor that captures still photos if the motion sensor detects any movement.

Summary

LiveWatch's self-installed security systems may not be for everyone. However, the company delivers an exceptional range of devices and around-the-clock home monitoring, which means you can set up the best home security system for your particular needs. With LiveWatch, you can do a great deal to keep your family, pets, home and possessions as safe as possible.

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