PROS / You get a lifetime equipment warranty from this company.
CONS / MONI uses a system of authorized dealers, so prices and policies vary depending on your area's service.
VERDICT / MONI offers complete home monitoring and automation, but mobile app access requires a more expensive plan than the standard package.
MONI, formerly Monitronics, presents its consumers with an excellent home security system that uses a variety of the best equipment on the market. You can outfit your house with a basic plan, if that is what you need, or you can augment it with additional devices. You could also opt for one of two more advanced packages if you think your house needs greater coverage, and these also can be customized. With this company, you get 24/7 monitoring, a choice of wireless or landline security and first-rate customer service. MONI clearly earns our Top Ten Reviews Silver Award.
Service & Support
Your contract with MONI runs for three years. If you cancel early, you pay 80 percent of the remaining balance. By contrast, other companies insist you pay the full amount. MONI offers three home security monitoring plans and three different equipment packages.
The company supports many different equipment brands, so you can reuse your existing system and save money. However, MONI requires professional installation services that cost extra.
This home security company provides cellular or landline home security monitoring.
Since you are paying a monthly fee for home security monitoring, you should be able to have confidence in the operators. MONI's operators undergo 96 hours of classroom training and eight weeks of job-related mentoring.
With MONI, you will need to have your equipment professionally installed. You can reach customer service either through email or phone. Our contacts with company representatives were friendly and well-handled. Unfortunately, you do not get live chat.
The MONI website has some handy support features and extra articles for security tips. The Neighborhood Crime Report shows recent criminal activity and lists the names and locations of sex offenders in your area.
By providing this information up front, MONI allows you to tailor your home security system based on the security needs for your area. The site also has an extensive FAQs section where you can get answers to questions on moving, permits, changing service and false alarms.
Security Devices Included
With the standard package, you get a control panel, one motion sensor, three door and window sensors, four window decals and yard signs, and a key fob. The motion sensor is immune to pets weighing up to 80 pounds, which is considerably more weight than many well-known home security companies. This helps avoid false alarms, especially if you have large dogs at home.
You can add extra devices to the standard package, including sensors to detect freezing, fire, or flood and two-way live voice communication through the control panel.
All equipment includes a lifetime warranty. This means the company will fix or replace any defective security devices at any time for as long as you are a customer. This company operates through individual, authorized dealers, so the price and policies of the security systems vary.
MONI has two more advanced equipment packages. Its intermediate plan gives you everything in the basic package along with monitoring for carbon monoxide, medical emergencies and water leak detection. In addition, you have the capability of remotely arming or disarming your system as well as receiving email and text alerts on a mobile device. You can add home automation features such as live and recorded video from video cameras as well as remote-control capabilities for door locks, the thermostat, lights, appliances and the garage door.
The most advanced plan includes all of these things as standard equipment.
Additional Security Devices
MONI offers a generous selection of 17 devices. Although it will cost more to add extra devices or opt for a plan that includes them since you will be getting the mobile app, you might feel more security with the capabilities they offer. For example, if you have the MONI mobile app that lets you lock and unlock doors, you can keep your home securely locked until your children arrive home from school and then let them inside. You also can be reassured by watching a live video feed of the inside of your home while you are away.
The security cameras include a basic image sensor that capture still images whether it is dark or light in a room. MONI also offers Wi-Fi enabled cameras that record in color. These include an indoor fixed camera, an indoor fixed camera with night vision and an indoor pan-and-tilt camera. In addition, this company offers an outdoor camera with night vision that lets you see live or recorded footage of what is happening in your yard.
MONI offers effective home security systems designed to protect your family and home from common criminal and environmental threats. You get a lifetime equipment warranty. You will need to pay more if you add extra security devices to any of the security plans, and certain costs vary since MONI works with different dealers nationwide.
Nonetheless, MONI presents many positive qualities – its employees undergo extensive training, the equipment is from top manufacturers, and customer help is easily available. In all, this is a great choice for a home security system.