PROS / SimpliSafe does not require a contract for its monitoring service.
CONS / The service lacks personal safety alerts and security cameras.
VERDICT / SimpliSafe is a well-equipped home alarm system that requires no contract in addition to an affordable service.
SimpliSafe started selling home security systems in 2008 in response to the dearth of companies that did not offer an acceptable security solution for renters. SimpliSafe's home alarm system sports an impressive array of alerts, equipment and monitoring services. The company also offers great customer support.
SimpliSafe sells a variety of security devices that you can use to customize your system. The company manufactures all of its equipment, so you cannot use third-party devices with its system. Every SimpliSafe sensor uses wireless technology, is easy to install and requires no professional installation. This residential security alarm system can even be transferred to a new home very easily when you move.
SimpliSafe's selection of equipment includes motion sensors, panic buttons, glass-break sensors and sirens. The company does not sell recessed door sensors, but this is a minor inconvenience since you can equip your system with door and window sensors. SimpliSafe does not offer security cameras or home automation. You get a three-year warranty with SimpliSafe equipment.
When choosing the best home security system for your needs, it is important to look for one that offers a variety of security alerts and notifications. SimpliSafe sends you alerts in the event of fire, intrusion, flood, power failure and natural gas. However, SimpliSafe does not sell personal safety equipment such as medical alert pendants or video surveillance cameras that, among other things, let you check on your home and loved ones.
SimpliSafe offers two affordable home-monitoring plans. Each plan includes 24-hour monitoring services and a cellular connection. No plan requires a contract, something that even the best home security systems do not offer. If you are not ready to subscribe to a plan, you can buy equipment from SimpliSafe that can be used as a local alarm with no professional monitoring.
The standard plan gives you 24/7 live monitoring that notifies SimpliSafe operators if there's a problem. The operators will try to contact you first. If they cannot reach you, they will call emergency services.
The interactive plan includes remote system control, online access and mobile apps as well as secret alerts. Secret alerts allow you to configure the security system to send an alert without sounding the alarm to track when your family opens medicine cabinets, gun safes, desk drawers containing personal information or liquor cabinets. SimpliSafe does not offer two-way intercom services.
If you have any questions about your home alarm system, you can contact SimpliSafe's customer support staff via email or phone. Our experiences were positive with cheerful and informative company representatives. Unfortunately, SimpliSafe does not have live chat. The company also offers detailed tutorials and FAQs on its website. You can also view alarm history reports online.
SimpliSafe operates on the ideal that safety should be simple, not confusing. Its monitoring plans are among the most affordable in our review, and it offers a wide range of security equipment. If you are looking for a security system for your home without the burden of a contract, SimpliSafe is a great bet.