PROS / Vivint offers service to all 50 states.
CONS / Satisfactory credit history is required, so you may not qualify if you have bad credit.
VERDICT / Vivint's equipment selections can help you save money and energy as well as protect your home.
The Vivint home security system is entirely cellular-based so there is no need for broadband or landline connections. This might seem like a disadvantage at first, but wireless systems are harder to disable because they do not depend on landlines or cables that intruders could cut. In addition, the system can function with or without power.
Vivint is the highest-priced residential security alarm system we reviewed. In order to qualify for it, you need good credit. Your contract lasts for five years, which is quite long in this industry, and you must pay the full balance if you cancel early.
Vivint's basic wireless home security system, Smart Protect, includes a touchscreen control panel, one motion detector, a smoke detector, a key fob, three door and window sensors, a yard sign and six window decals.
Vivint combines home automation with your home security system, such as a smart thermostat you can integrate into the system. However, you can only combine these features if you opt for one of the two more advanced plans or if you customize your home with additional equipment. These extras cost more. However, even with the most basic plan, you can arm or disarm your system with your mobile device.
Depending on the sensors in the plan you choose, you can get alerts for motion, door and window activity, spikes in heat or smoke, and intrusion. You can customize which alerts you receive so you do not get a message every time your family opens a door. The best part is the app works on most mobile devices using Android, iOS or Blackberry.
Vivint offers two types of cameras to install in your home if you want live video: a fixed frame or a pan-and-tilt camera. These cameras send live video feed to your mobile device so you can watch your kids safely arrive home from school or monitor pets while you are away. You also can include an outdoor camera equipped with night vision or opt for a doorbell camera to see who has been on your front porch.
In the event of a burglary or emergency, the control panel contacts Vivint's monitoring station. A representative will contact you through the two-way intercom in the control panel to confirm or dismiss the alarm.
Vivint's support resources include comprehensive FAQs, downloadable user guides and virtual product tours. You can contact Vivint by phone, email or live chat. Our experiences with Vivint representatives revealed courteous and informative individuals who indicated a clear eagerness for a sale but did not make a hard sell.
Vivint's equipment comes with a lifetime warranty, which is excellent in the industry. As a safety measure, Vivint offers an employee verification section on its website where you can plug in someone's badge number or call to see if the person claiming to represent Vivint really does.
If you want to combine home security with extra energy-saving features, Vivint is a good candidate. The LCD touchscreen control panel uses cellular-based technology to connect you to the sensors in your home and Vivint's monitoring station at all times. However, you will need good credit to qualify for this system, and it costs more than most other systems.