PROS / 8x8 offers customized plans and personalized support.
CONS / The extensions do not allow you to make international calls to mobile phones.
VERDICT / 8x8 is a solid company that excels in personalized support and easy-to-use calling services. It is a good choice for your small business and has the versatility to grow with your company.
8x8 offers customized services plans with Unlimited and Global extensions that help you reach out to the world and make international calls. The Virtual Office provided by this company allows you to make unlimited international calls to a handful of countries without going over your budget, and the customized approach offers a level of customer service that we didn't see in other companies we reviewed. With its easy-to-use online platform and high level of personalization, 8x8 is our Top Ten Reviews Bronze Award winner.
The service plans provided by 8x8 are all customized. While many services we reviewed allow you to order a ready-made plan by simply going on the website and selecting the service you'd like to use, this is not an option with 8x8. While this method takes a little bit more time, we found this approach to be beneficial. We received personalized support and the account manager we worked with was quick to respond to our emails and return quotes for services. Even with the customized support, the phone plans with the addition of the Global Extension for international calling were affordable and are a good fit for small businesses looking to make multiple international calls on a monthly basis.
8x8 offers two options for international calling plans. It offers the Unlimited Extension, which allows you to call a handful of countries without having to worry about international rates. This plan allows you to make unlimited calls to Canada, Puerto Rico, Guam, the U.S. Virgin Islands and a few European countries. The next step up in international phone plans is the Global Extension. This plan includes all of the features and benefits of the Unlimited Extension but allows you to make unlimited calls to 40 countries without worrying about international rates. Even with the increased number of countries, the Global Extension offers unlimited international calling to fewer countries than higher-ranked products. Additionally, any country you call that doesn't fall under either of these plans will incur international rates. Unfortunately, neither the Unlimited Extension nor the Global Extension includes international calls to mobile phones.
Using 8x8 is extremely easy. Setup is minimal and the company provides a variety of options for how to utilize the service. You can set up a traditional VoIP phone that operates like a regular phone; you can also use 8x8 directly from your computer by using the softphone, which is included as part of your plan. Many other companies we reviewed charged an extra fee for softphone use.
This company provides an app that is available for both Android and iOS operating systems, so you can make calls from your mobile phone.
Initially, we had some difficulty making an international call. Our testers, placing the calls in the U.S., appreciated how easy it was to place calls using this service and reported the clarity to be excellent on their end. The feedback from the other countries was generally that the call came in clear but that the call sometimes had a tunnel-effect, where the speaker's voice sounded like it was coming from far away.
Aside from above-average international calling quality, this company offers all of the top features we were looking for in international phone plans. These features include conference calling, voicemail to email, call forwarding and more. These features help you get the most out of your phone plans.
Help & Support
We found the help and support provided by 8x8 to be extremely hands on. From the beginning, we were paired with an account representative who answered all of our questions in less than one business day. The live chat was helpful as well. When we had difficulty placing an international call, the support representative quickly addressed the issue and answered all of our follow-up questions. In addition to personalized support, 8x8 provides you with numerous user guides and manuals, which are useful if you have never used international calling before.
It also provides a comprehensive FAQs section, which can help you troubleshoot any problems you run into during setup or while using the service. The instructions are illustrated and there are videos, including a YouTube channel. Unfortunately, the help site is not searchable.
Overall, we found 8x8 to have all of the features we were looking for in international call services. It provides excellent support and high call quality. It does not provide the high number of countries in its calling plans, like other services we reviewed, but allows you to customize plans by adding what you need and leaving off features you do not need.