We've updated our FTD flowers review for 2020, browsing for a bouquet from the site and ordering one we thought best represented the average price and general aesthetic of all the arrangements. We've evaluated the selection, ordering process, the delivery, and the product to bring you the most up-to-date FTD flowers review. We ordered the small-sized Peachy Keen bouquet with a vase. We were pleased with our experience with FTD, which is included in out list of the best flower delivery online services.
FTD (Florists' Transworld Delivery) is a flower delivery service online that has been in business since 1910. Local florists are contracted by FTD to fill customer orders, which is how same-day and next-day flower delivery is possible through this service. FTD is the parent company of ProFlowers, and many of the bouquets you can find on the ProFlowers website are also available on the FTD website. However, FTD's selection is larger than its subsidiary's. As part of our test, we ordered the same bouquet from ProFlowers to compare the results.
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FTD Flowers review: Website and selection
- Relatively sizable selection of bouquets with plants available
- Small-looking an unimpressive bouquets
Before placing our flower order, we extensively browsed the selection of arrangements FTD had to offer. We were pleased to see that customers can view all the bouquets FTD has to offer in one section. FTD's roster of arrangements isn't as large as we expected, but is still quite sizeable with 162 bouquets. That's just a few more than ProFlowers, but fewer than 1-800 Flowers. We were quite impressed by the selection of plants available for purchase - so if your loved one is not the biggest fan of fresh flowers, plants are a good bet.
As for the look of FTD's flowers, we weren't all that impressed. Most of the bouquets seem small regardless of price, and are very standard arrangements - not terrible, but also not very modern, rustic, or otherwise stand-out.
We opted for the Peachy Keen bouquet with a vase. The product page looked largely like the one we saw on the ProFlowers website, with the same informative and organized product pages, but with limited information on the varieties of the flowers that make up the bouquets.
FTD Flowers review: Prices and value
Overall, we found that FTD's prices are very fair, and most arrangements are reasonably affordable. There weren't as many low-price options as there were on the ProFlowers website, but there was a much wider range, price-wise. We saw bouquets for as high as nearly $400, with options for as low as $30. Many of the more expensive bouquets are specialty bouquets, more often funeral arrangements. However, you can purchase 100 roses for $335 or a box of preserved long-lasting roses for about half that price, making it slightly better value than the likes of Venus et Fleur. Despite this, we didn't think that any of the bouquets appeared to particularly creative. However, because all the arrangements seem more traditional and standard, there's bound to be something your loved one will appreciate and that won't cost you a fortune.
FTD Flowers: Ordering and delivery
- FTD does not disclose the addition of the service until card information is provided
- Most bouquets have same-day or next-day delivery
- International delivery available
We were pleased to see that the ordering process on the FTD Flowers site is a relatively smooth experience, although we recommend that customers pay close attention to the order total before checking out. The most glaring problem with ordering and delivery is that FTD does not disclose the addition of the service until you're ready to input your credit or debit card information. The $10+ addition to your order can be a deal-breaker for customers on a tighter budget, so with all taxes and fees, a $60 bouquet can turn into a near $90 purchase. The best provider to avoid hidden costs is UrbanStems.
When you select your bouquet, chances are you'll be able to have it delivered the same day or the next day. But there are still some arrangements that don't have that option, so having a backup option would be wise. Alternatively, we recommend checking out the page dedicated to bouquets that are labeled as "same-day delivery" under "Flowers."
At checkout, you can add gifts to your order: a stuffed teddy bear and chocolates are available for purchase, but we didn't see a greeting card or balloons for some arrangements. We don't know why some arrangements don't allow for adding these gifts, and find it a little odd.
FTD delivers nationally and internationally, depending on the country. In the section for international delivery, you can select the country you'll be sending your arrangement to pick one from the list provided.
FTD Flowers review: Arrangement quality
- Nice-looking bouquet that arrived as advertised
- Flowers arrived in good condition
Arrangement: Peachy Keen Bouquet by FTD
Included: orange glass vase
Price: $45 + taxes and fees
Flowers: Daisy, Gerbera Daisy, Rose, Snapdragon
Added extras: None
We ordered the Peachy Keen arrangement from FTD, with a vase included, and we we thought that our arrangement was pleasant-looking and one of the best we received.
Our arrangement was hand-delivered, which means that it arrived wrapped in plastic but exposed to the elements. It arrived on the right day, but our delivery man seemed a little bit confused and wasn't very helpful. He arrived to our office's building, and called for someone to come to the lobby to pick up the flowers - a first in our experience in ordering flowers (security allows for these deliveries). When we went down to the lobby, he was nowhere to be found. We waited ten minutes before going back up to our floor, where we found the flowers waiting for us at the front desk. The delivery man somehow forgot to tell us that he had dropped them off.
Removing the plastic was not hard, but we noted a small pool of water in between the bottom of the vase and the plastic wrapping. This isn't a big deal, but we'd recommend having some paper towel on hand when you take delivery.
That aside, we were pleased by our bouquet's appearance. The colors were the right pastel hues, and the vase was exactly the one that was advertised by the FTD website. The flowers were in good condition, with some wear and tear from being exposed in transit. While the bouquet in the photo looked a little fuller, we were still pleased by how lush our arrangement was.
The note we included for ourselves was easy to miss. It was written on a small card and was inside an envelope that was stapled to the plastic around the flowers. In fact, we threw it away before realizing that we were missing our note! Despite this, the small card was visually-pleasing, unbranded, and the note was handwritten.
Overall, we were very pleased with this bouquet and would certainly recommend FTD as a flower service for all occasions, from Valentine's Day to Mother's Day to "just because" occasions.
FTD Flowers review: Customer service
FTD's customer service representatives can be reached by email or by phone 24/7. We noted in our ProFlowers reviews that many people reported being very unsatisfied by customer service. FTD and ProFlowers operate under the same umbrella and we saw some common complaints about customer service between the two services, but not nearly as many for FTD as there were for ProFlowers. That's a positive for FTD.
FTD Flowers review: Customer reviews
- Customers torn between positive and negative experiences
In their FTD reviews, customers are more or less torn between being quite satisfied and being very disappointed in the service. A common complaint among the customers was that pricing is not very transparent and that extra fees are added just before checkout. Unfortunately, this is a common experience across many different flower websites. Some people complained about the quality of the bouquet, and other report that their flowers were never delivered at all. Overall, we found that customer opinion is pretty split in terms of satisfaction.