Best Home Security Monitoring of 2018

John Carlsen ·
Smart Home & HVAC Editor
Updated
We maintain strict editorial integrity when we evaluate products and services; however, Top Ten Reviews may earn money when you click on links.

Over the last year, we spent over 680 hours researching and contacting 20 home security providers. From those 20 companies, we selected seven that passed important transparency requirements. In our evaluation of each service, we looked at costs, contract terms and customer service. Based on our analysis, Brinks Home Security, formerly LiveWatch and MONI, is the best home security monitoring service for most people. In particular, we like that it offers more installation and equipment options than the competition. 

Best Overall
Brinks Home Security
Brinks Home Security has more installation flexibility and a better return policy than most competitors. However, its monitoring fees and contract terms are unremarkable.
View on Brinks
$39.00@Brinks
Best Overall
Brinks Home Security
Best Return Policy
ADT
ADT gives you six months to return equipment after starting your contract, which is longer than any other security company. Unfortunately, you need to call a salesperson to get pricing information.
View on ADT
Best Value
Link Interactive
Link Interactive has a large selection of equipment you can purchase in a convenient online shop, and its monitoring is more affordable than that of most competitors.
View on Link Interactive
Product
Price
Overall Rating
Fees & Policies
Service & Support
Basic Three-Year Cost of Ownership
Basic Monthly Monitoring Fee
Basic Starting Costs
Contract Length
Early-Termination Policy
Customer Support Hours
Equipment Warranty
Installation Type
$39.00 Brinks Home
8.9 8.4 9.7
$1,423
$39.00
$19.00
3 Years
Pay 80% Balance
24/7
Lifetime*
Self, Pro, DIY
ADT
$28.99 ADT
8.8 8.2 9.7
$1,069*
$28.99*
$25.00
3 Years
Pay 75% Balance
24/7
Lifetime*
Pro, DIY
Check Price
8.3 8.5 8
$1,296
$35.99
$0.00*
3 Years
Pay 75% Balance
8 am - 11 pm Mon-Fri; 10 am - 7 pm Sat
3 Years
Self
$41.99 protectamerica
8.3 7.9 8.8
$1,512
$41.99
$0.00
3 Years
Pay 100% Balance
8 am - 12 am Mon-Fri; 10 am - 8 pm Sat-Sun
Lifetime
Self
$49.14 Vivint
8.3 7.3 9.7
$1,967
$49.14
$198.00
5 Years
Pay 100% Balance
24/7
Lifetime*
Pro
$44.99 Frontpoint
8.1 8.1 8.1
$1,720
$44.99
$99.95
3 Years
Pay 80% Balance
8 am - 11 pm Mon-Fri; 10 am - 7 pm Sat-Sun
3 Years
Self
$20.99
7.7 8.2 6.9
$976
$20.99
$219.99
None
No Fees
8 am - 9 pm Mon-Fri; 9 am - 6 pm Sat-Sun
1 Year
Self
Best Overall
Brinks Home Security, formerly known as LiveWatch and MONI, is an excellent home monitoring system with flexible installation options and a great return policy.
When you purchase monitoring services from Brinks Home Security, the company gives you two installation options: self or professional. The professional option adds to your starting costs but means someone will come install your equipment and explain its functions. If you want to install your own equipment, Brinks will program it and send it to your home with tutorials – you only have to place it and turn it on. A lifetime warranty comes with the professional installation, but you pay $49 to add it to self-installed systems. There's also a third installation option – DIY – if you choose to get a Nest Secure system with optional Brinks monitoring. Brinks is the only security company with self, professional and DIY installation options. The contract you sign when you subscribe to monitoring services lasts three years, the same as most competitors. Unfortunately, the early-termination policy requires 100 percent payoff of your account balance, which is the highest in our comparison. For no-fee cancellation, you can return equipment within 90 days of when you sign your contract. The company's cheapest monitoring plan, Brinks Home Complete, costs $39 a month, slightly more than the $37 average among home security providers. Although this plan comes with free basic equipment, the company charges $19 to activate your system. These are relatively low upfront costs compared to the competition.
Pros
  • Professional, self-install and DIY system options
  • Lifetime warranty available
  • 90-day return policy
Cons
  • Requires 3-year contract
  • Charges 100% balance when canceling early
  • Lifetime warranty costs extra
$39.00Brinks
Read the full review
Best Return Policy
ADT has excellent customer support services you can contact 24/7 to get help from knowledgeable staff when it's most convenient for you. Additionally, ADT gives you six months to cancel your plan and return equipment without fees. This is the longest return policy in the industry.
The minimum monthly monitoring fees for ADT’s service start at $28.99 with a $25 activation fee. This fee will likely increase as you add equipment to your plan because ADT doesn't disclose its pricing like many home monitoring companies. Instead, you need to call a salesperson to customize your system. Because this is the cheapest plan ADT offers, it doesn’t include mobile app control for the system; you must purchase one of the company's more expensive plans to use this feature. Although you can't see prices online, ADT has a helpful Legal Information section on its website where you can read the entire contract. ADT is a traditional home security company, which means it has a lifetime warranty and professionals install your equipment. This also means you sign a three-year contract and must pay a fee of 75 percent of your remaining account balance if you cancel early. Although 75 percent is a lot to ask, it's competitive in the industry, especially compared to companies with 100 percent pay-off policies. If you don't want professional installation or a contract, you can also get ADT home security monitoring for the ADT Home Security Starter Kit, a DIY system from SmartThings.
Pros
  • 6-month return policy
  • 24/7 customer support
  • Lifetime warranty available
Cons
  • Requires 3-year contract
  • Charges 75% balance when canceling early
  • Limited pricing transparency
$28.99ADT
Read the full review
Best Value
Link Interactive is the best value among home security monitoring services because of its low monitoring fee. You pay $35.99 a month for a plan with basic mobile app control, which is less than the industry average of $37. If you commit to a three-year contract, you get a free control panel, though you pay for other equipment upfront.
Paying upfront for equipment can be a burden, but Link Interactive's online shop lets you see the total cost before purchasing. This is different from most other security companies that list equipment prices online because those services still ask you to call their sales teams. In addition to an industry-standard three-year contract, Link Interactive has one- and two-year contracts. However, you need to call the company's sales team to get these options since three years is the default contract term. Link Interactive requires you to pay 75 percent of your account balance upon canceling early, which is the lowest cancellation fee we've seen (apart from no fees). The equipment return policy lasts 30 days, which is better than that of most other monitoring services. After you purchase your equipment, Link Interactive pre-programs the system before shipping it to your home, where you install it yourself using online tutorials. You can contact the company for customer support, but it's not available 24/7 as with some larger security companies. Equipment comes with a three-year warranty, which is average among home security monitoring services, though not as good as lifetime warranties from some competitors.
Pros
  • Convenient online shop
  • Affordable monitoring
  • No starting costs with contract
Cons
  • Equipment must be purchased upfront
  • Limited customer support hours
  • Short warranty
$30.99Link Interactive
Read the full review
Best Premium System
We chose Vivint as the best premium option because it makes its equipment rather than relying on a third-party manufacturer.
Vivint has monthly monitoring prices as low as $39.99 for its basic plan. However, you must pay for your equipment either upfront or throughout the contract term, which is the same price in the long run. We evaluated Vivint's equipment costs spread throughout the contract, bringing the monthly total to $49.14. There is a $198 installation fee which goes up depending on the equipment you choose. The equipment that Vivint offers is excellent, and the company designs its most useful security equipment in-house. Our favorite equipment from Vivint is the company's Doorbell Camera, which connects to your control panel and the Vivint app to see to who's at your door. Vivint has also embraced third-party smart home devices better than many monitoring services. For example, you can connect popular smart home products like the Nest Learning Thermostat, Amazon Echo, Philips Hue and Google Home to your Vivint system. Vivint's contract term is five years, the longest in our comparison, and you must pay the full balance if you cancel early. When you factor this into the monthly monitoring fees and equipment costs, Vivint is the most expensive home monitoring system we reviewed. Vivint backs up its equipment with a generous lifetime warranty and 24/7 customer support.
Pros
  • Designs its own equipment
Cons
  • Most expensive home security monitoring system
$49.14Vivint
Read the full review
Best Warranty
Because Protect America doesn't use professional installers, it can offer an excellent lifetime warranty without any additional fees, which most security providers charge for their lifetime warranties.
Protect America lets you install your own equipment, which helps cut down on costly installation fees. The company doesn't have starting costs and includes basic equipment for free with your monitoring plan. However, you can expect to pay more if you get equipment beyond the basics listed on the Protect America website. The equipment is easy to install and the company has helpful instructions to help you through the process. Monitoring services though the company cost $41.99 a month, slightly above average for the industry. Despite its excellent warranty and equipment, Protect America has the highest fee for early termination that we've seen: 100 percent. This means you pay for your entire account balance if you choose to cancel before your three-year contract with Protect America ends. The company does not offer in-home repair or service calls, instead sending you a replacement to install on your own.
Pros
  • Lifetime warranty doesn't require extra fees
Cons
  • 100-percent pay-off required if canceling early
$41.99Protect America
Read the full review


Why Trust Us

Top Ten Reviews has reviewed home security monitoring services since 2010. Over the last two years, we logged more than 680 hours researching 20 monitoring companies. We contacted sales and customer support representatives to verify each company's most recent contract terms.

Before choosing similar monitoring plans from each company, we excluded services that don't reveal prices and contract terms online in some way. We also eliminated companies that don't offer service across all 50 U.S. states so you know that a company offers service in your area. This narrowed our initial 20 companies to seven.

If you've noticed similarities between this guide and our coverage on home security systems, it's because both use the same research data. In fact, this guide is a simplified version of our home security systems comparison. Here we purposely focus on each company’s pricing, contracts and customer support, while placing less of an emphasis on what equipment comes with the system and compatible third-party devices.

Through the course of our research, we also consulted information from the Federal Trade Commission, as well as the Electronic Security Association's Alarm.org informational website.

How We Tested


As we researched home security monitoring companies, we paid attention to what matters most for consumers: prices, contracts and customer service. Most of our research involved carefully analyzing each company's contract and website, though we also contacted the security provider directly if we couldn't find the appropriate information or needed clarification on policies and fees.

As we evaluated pricing, we looked at the base rate for cellular monitoring from each company. In most cases, there are two prices you can expect to pay when you sign up: monitoring fees and starting costs. The first of these is a monthly fee you pay for monitoring throughout your contract. The second price, or starting costs, is a one-time fee covering any combination of starting equipment, installation and activation.

Aside from pricing, we looked at each company's contract terms and conditions, with a focus on consumer-specific policies such as contract length, early cancellation, return policies and auto-renewal clauses. We consider these the most important things to know about your contract, which outlines the responsibilities you have, as well as those of the security company. Although contracts can be burdensome, they don't always give the advantage to the business, provided you take the time to read them.

The final part of our research involved evaluating each company's customer support. We focused on the customer support center’s business hours and the ways you can contact the company for assistance. Home security monitoring services that are open longer tend to score higher. Please note that customer support hours are different from the 24/7 monitoring each service offers.

How Much Does Home Security Monitoring Cost?


Monthly monitoring fees range from $25 to $54, with the average contract lasting three years. You can also expect to spend an average of $120 on one-time starting costs that cover equipment, installation and activation when you begin a new contract.

For the most part, this is a quote-based industry, so equipment prices will vary. The prices we discuss in this guide are the minimum you can expect from a particular company for cellular monitoring that doesn't use a landline. You also need to consider any taxes, fees and equipment charges that might be part of your monthly bill. For example, large homes often need more equipment than small homes.

What to Expect From Home Security Monitoring Services

Contracts Explain Fees & Cancellation Policies
The length of your contract determines your overall costs and cancellation fees. Most home monitoring services require one- to three-year contracts, though five-year contracts exist. The best contracts offer services on month-to-month basis without cancelation fees. In most cases, you can expect the contract to renew automatically on a month-to-month basis when the main term is up.

Perhaps the most tedious part of a home security monitoring contract is an early-cancellation policy that requires you to pay most or all of the balance remaining on your account. While a perfect cancellation policy has no fees, one requiring you to pay 80 percent or less of your balance is better than one requiring 100 percent payoff.

The final policy you should be aware of is the equipment return policy. These let you return your system without cancellation fees during a narrow window right after your contract starts. Depending on the company, equipment return policies end in as little as three days or as long as a year after installation.

Customer Service
Customer service is similar to Wi-Fi, where more bars mean a stronger signal. In customer service, more support channels and useful operating hours lead to a better signal.

We prefer companies that provide support over social media. This is a reliable channel since a public post or private message on a company’s Facebook or Twitter page often gets a quick response. Other effective support channels include live chat and phone, though phone support is less ideal. Email is the slowest support channel.

Psychological Barriers, Not Physical Ones
Unfortunately, home security monitoring services can't physically stop intruders from entering your home. However, they can be a reliable psychological deterrent by leveraging an intruder's fear of getting caught. In fact, a Cromwell-Olson-Avary study, as cited by Alarm.org, said nine out of 10 criminals avoid homes with an alarm system. This is a main reason security monitoring companies include yard signs and window decals with your system, as a visible warning. If the intruder ignores these, a loud siren provides more incentive to leave.

24/7 Home Security Monitoring
Home security monitoring services watch your home 24/7. For example, if an alarm triggers, the monitoring company contacts you to see if you're okay. If there's no reply, or you ask for assistance, the company contacts the appropriate emergency services.

Security Devices Included
You can expect a basic security system to have at least three devices: a control panel, entry sensors for doors and windows, and motion detectors. Most equipment runs on batteries and wirelessly connects to the control panel. The control panel requires a power cable most of the time but often has a battery backup to keep it working during power outages. Companies might include extra devices as an incentive, but it's not always free.

Smartphone Apps
The best security monitoring services provide cellular or internet monitoring and a mobile app that lets you arm, disarm and control your system with a smartphone. The mobile app may also let you control other device you get for your system such as a thermostat, lights, smart locks and security cameras; however, these features usually require an upgrade to a higher-priced plan.

Warranty
Warranties usually last as long your contract and can be used to replace defective sensors at no cost. However, some companies charge for shipping the new sensor or the service call to your home. In fact, most service calls require a fee at the time of service or a small monthly fee in addition to your monitoring fee. Most warranties require you use a test mode once a month to look for faulty sensors and dead batteries. These warranties do not cover the cost of new batteries.

Alarm Permits
Most cities require you to register your security system, even if you install it yourself. The FTC recommends you contact your city's police and fire departments to find out the regulations where you live. By registering for a permit, you agree to pay for false alarms that burden emergency responders. You can also ask your monitoring company for information about permits.