Pros / Driver Support is backed by a database that has over 26 million drivers, which increases your odds of getting the correct driver.
Cons / You have to download and install updates manually, rather than the software doing it automatically.
Verdict / While Driver Support feels basic and did not find all of the drivers on our computer, it gives you decent control, allowing you to choose which drivers to update.
Driver Support can help you keep your drivers running in top condition, as the driver update software scans your computer to identify drivers that need an update. It can also find the updates your system needs and install them, from a large database, albeit manually. However, it doesn't let you delete unused drivers and could have more operating system compatibility, and it doesn't find many drivers compared to other programs.
Simply put, Driver Support did not impress with its performance in our tests. But then again, none of the products are impressive. Out of the 277 outdated drivers we counted on our test PC, it found a scant 73 of them. This is only barely better than the lowest performing app, Driver Checker. But by comparison, the best performing app, Smart Driver Updater, found just 126 drivers, which is still only a 45-percent success rate.
While Driver Support includes the version details of each installed driver, it fails to show the source of the updated driver. This is disconcerting. Without seeing the source, there isn't a way to confirm the update is one guaranteed by the original equipment manufacturer, which means you can't trust it.
The driver software has a fairly intuitive interface. It's easy to initiate a scan of your system from the homepage, and it also offers options to back up and restore your drivers. One frustrating aspect of the software is that it requires you to manually download and install updates, instead of just doing it for you like the best driver update software does. A novice computer user may not feel comfortable doing this, and even if you know how, it can be time-consuming and a hassle.
In case you are unsure of how often to scan your computer's drivers or worry you'll forget to do it altogether, the software lets you schedule scans to run automatically. One great thing about this program that isn't found in many others is its exclusion and uninstall options. With these features, you don't have to update or keep all of your drivers after scanning your system. Additionally, the software does not download or install bloatware, malware or nag ads, unlike some other software options.
Driver Support has the largest variety of customer support options available, whether you prefer to research your software or contact a representative directly. You can reach the company by phone or email, whichever you prefer. A knowledgebase is available to browse on the company's website and full of helpful information. We were disappointed to learn that the software isn't compatible with Windows 10, the latest version of the operating system. It does work with Windows 8, 7 and even XP, so you don't have to worry if your computer isn't totally up to date.
- Scan Performance Score
- Drivers Found
- Ease of Use
Though it allows you to be picky about what drivers you update or keep and to schedule automatic system scans, Driver Support failed to identify even half of the drivers on our test PC. It is backed by great customer service, but its ineffectiveness and requisite manual updates hinder it significantly.