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US Mobile review

Building your own plan to suit your needs is at the core of US Mobile's services, and it's an enticing offering indeed if you're looking for a prepaid cell phone plan.

US Mobile
(Image: © US Mobile)

Our Verdict

The US Mobile MVNO uses both T-Mobile and Verizon networks for broad, high-speed coverage. Plans are super flexible with lots of customizable options to make sure you get exactly what you need without paying for waste. This flexibility means great pricing. The phone lineup could be better but since you can bring your own, this isn't a huge issue.

For

  • Customizable plans
  • Fast speeds
  • Great perks
  • Excellent coverage

Against

  • Poor phone selection

You may have already checked out our list of the best cell phone providers, and decided that actually an MVNO is for you. US Mobile is an MVNO that could be worth a look as it piggybacks not just one but two network providers to offer its service.  We think it offers some of the best prepaid cell phone plans out there.

The fact it uses two networks, the GSM 4G LTE of T-Mobile or the Super 4G LTE of Verizon – as well as a 5G option – means that you have a broad range of connectivity options. This is ideal not only for getting the best prices but the widest coverage across the states too. This particular MVNO also offers excellent customization, which we'll look at in more depth below in our US Mobile review.

If you are all about data but don't really use all those unlimited minutes and texts that most networks bundle in, then you could make a saving. US Mobile lets you customize your plan so you're not spending on what you don't even use.

US Mobile review: What you need to know

Coverage and speeds are great for both T-Mobile and Verizon and since you can check your area beforehand that can help decide which is best for you.

There are plenty of perks thrown in for new customers including subscriptions to the likes of Disney Plus, Netflix, Pandora, PlayStation Plus and more. Get another line and you get another perk, making this a great option for families that were going to use those subscription services anyway.

So is this super customizable MVNO network for you? Read on to find out everything you need to know about US Mobile.

US Mobile review: Plans

  • Unlimited from $40 per month
  • $10 upgrade to 150Mbps speeds

Once you've picked your network, because you can only have one per SIM, then you can start building your plan. The most simple plan is the unlimited option for $40 per month which gets you unlimited talk, text and data plus subscription perks.

At the most basic you can have minutes at $2 for 75, $3 for 150, $4 for 300, $5 for 500, $6 for 700 for $ for unlimited. 

Add text 50 for $1.50, 100 for $2, 300 for $3, 1,000 for $4, 2,000 for $5 of unlimited for $6. 

As for data you can have 50MB for $1.50, 100MB for $2, 500MB for $5, 1.5GB for $10, 2.5GB for $15, 5GB for $20, 8GB for $26, or unlimited everything for $40.

All the custom plans come as standard with Ludicrous speeds (150Mbps) Hotspot and 250MB of 4G LTE international roaming data.

If you go the that $40 all in plan then you'll need to add on hotspot for $5 or Ludicrous speed and hotspot for $10. Otherwise standard speed is capped at 5Mbps.

A really nice feature is something called Autopilot AI. This is a system which will monitor what you actually use and then can suggest adjustments to your payments so you only pay for what you need. US Mobile claims that "most users save over $600 on their phone plans by switching to a smarter plan".

US Mobile review: Coverage and performance speeds

  • T-Mobile and Verizon network
  • 150Mbps 4G LTE speeds
  • 5G available at extra cost

US Mobile uses two network carriers to offer both GSM LTE (T-Mobile) at 5Mbps and Super LTE (Verizon) at 150Mbps. Which is best for you depends on two things, you phone and your area.

There is also a 5G option for 2Gbps speeds, but that will cost you more and largely depends on where you are if you actually get anywhere close to that fast.

If you're bringing a phone over there is a chance you can have it unlocked to work on the network you need. The other factor is coverage, so it's worth using a coverage checker to see which is the best network option for where you are.

US Mobile review: Perks

  • Over 10 streaming service options
  • Disney+, Netflix, Apple Music, PlayStation Plus and more

If you decide to go for an unlimited plan with more than one line then you are in for lots of treats. 

For two unlimited lines you can pick from one perk from Apple TV, Pandora Plus or Slacker Plus LiveXLive.

For three lines add a second perk on top from Disney+/Hulu/ESPN, Netflix standard, Audible, Spotify Family or Apple Music Family.

Four lines or more and you get a third perk to pick from PlayStation Plus or Xbox Live Gold.

US Mobile review: What users say

  • TrustPilot rating of four out of five stars
  • BBB rating of F

Since US Mobile hasn't been around long, relatively, it loses marks on the Better Business Bureau (BBB) hence that F rating. But this is also thanks to three complaints that weren't responded to.

Over on TrustPilot, which collates user review experiences, there's an average rating of four out of five stars which is impressive. Negatives include price raising issues and coverage. Positives are pricing, flexibility and customer service.

US Mobile review: Verdict

US Mobile is a relatively new MVNO provider which specialises in customization of plans. Coverage is excellent with good range and high-speeds while plans are so varied that there is something for everyone. The idea is to save you money while giving you exactly what you need from the service.

The selection of phone to be bought from US Mobile isn't great but since you can bring phones from elsewhere this isn't much of an issue. Use of smart adaptive AI and excellent customer service help make this a real contender as one of the best MVNO options out there.

If you're undecided on the handset you want, check out our best smartphone guide, while we also rank the best prepaid cell phone plans. Take a look at our cell phone coverage map of the US to find out who has the best network in America.