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US Mobile review

Find out in this US Mobile review why building your own plan to suits your needs is at the heart of this cell phone carrier's offering.

Our Verdict

The US Mobile MVNO uses both T-Mobile and Verizon networks for broad, high-speed coverage. Plans are super flexible with lots of customizable options to make sure you get exactly what you need without paying for waste. This flexibility means great pricing. The phone lineup could be better but since you can bring your own this isn't a huge issue.

For

  • Customizable plans
  • Fast speeds
  • Great perks
  • Excellent coverage

Against

  • Poor phone selection

US Mobile review: What you need to know

Unlike many of the best cell phone providers, US Mobile is an MVNO meaning it piggybacks on a network provider to offer its service. In this case it uses two networks, the GSM LTE of T-Mobile or the Super LTE of Verizon. Either way by going you get cheaper rates and excellent customization, which we'll look at in more depth below in our US Mobile review.

The US Mobile offering is all about building your own plan that suits your needs so you're not paying for something you won't use, likek unlimited minutes of texts when all you want is data.

Since you are going to be using either the T-Mobile or Verizon network you can rest assured you'll get good coverage and speeds. Checking your area's coverage specifically first is, of course, a good idea. 

Once signed up you can enjoy lots of perks like subscriptions to service like Disney+, Netflix, Pandora, PlayStation Plus and more. If you get more than one line you get more perks meaning a potentially big saving to be had if you were going to subscribe to those services anyway.

So is this super customizable MVNO network for you? Read on to find out everything you need to know about US Mobile.

US Mobile review: Plans

  • Unlimited from $40 per month
  • $10 upgrade to 150Mbps speeds

Once you've picked your network, because you can only have one per SIM, then you can start building your plan. The most simple plan is the unlimited option for $40 per month which gets you unlimited talk, text and data plus subscription perks.

At the most basic you can have minutes at $2 for 75, $3 for 150, $4 for 300, $5 for 500, $6 for 700 for $ for unlimited. 

Add text 50 for $1.50, 100 for $2, 300 for $3, 1,000 for $4, 2,000 for $5 of unlimited for $6. 

As for data you can have 50MB for $1.50, 100MB for $2, 500MB for $5, 1.5GB for $10, 2.5GB for $15, 5GB for $20, 8GB for $26, or unlimited everything for $40.

All the custom plans come as standard with Ludicrous speeds (150Mbps) Hotspot and 250MB of 4G LTE international roaming data.

If you go the that $40 all in plan then you'll need to add on hotspot for $5 or Ludicrous speed and hotspot for $10. Otherwise standard speed is capped at 5Mbps.

A really nice feature is something called Autopilot AI. This is a system which will monitor what you actually use and then can suggest adjustments to your payments so you only pay for what you need. US Mobile claims that "most users save over $600 on their phone plans by switching to a smarter plan".

US Mobile review: Coverage and performance speeds

  • T-Mobile and Verizon network
  • 150Mbps 4G LTE speeds

US Mobile uses two network carriers to offer both GSM LTE (T-Mobile) at 5Mbps and Super LTE (Verizon) at 150Mbps. Which is best for you depends on two things, you phone and your area.

If you're bringing a phone over there is a chance you can have it unlocked to work on the network you need. The other factor is coverage, so it's worth using a coverage checker to see which is the best network option for where you are.

US Mobile review: Perks

  • Over 10 streaming service options
  • Disney+, Netflix, Apple Music, PlayStation Plus and more

If you decide to go for an unlimited plan with more than one line then you are in for lots of treats. 

For two unlimited lines you can pick from one perk from Apple TV, Pandora Plus or Slacker Plus LiveXLive.

For three lines add a second perk on top from Disney+/Hulu/ESPN, Netflix standard, Audible, Spotify Family or Apple Music Family.

Four lines or more and you get a third perk to pick from PlayStation Plus or Xbox Live Gold.

US Mobile review: What users say

  • TrustPilot rating of four out of five stars
  • BBB rating of F

Since US Mobile hasn't been around long, relatively, it loses marks on the Better Business Bureau (BBB) hence that F rating. But this is also thanks to three complaints that weren't responded to.

Over on TrustPilot, which collates user review experiences, there's an average rating of four out of five stars which is impressive. Negatives include price raising issues and coverage. Positives are pricing, flexibility and customer service.

US Mobile review: Verdict

US Mobile is a relatively new MVNO provider which specialises in customization of plans. Coverage is excellent with good range and high-speeds while plans are so varied that there is something for everyone. The idea is to save you money while giving you exactly what you need from the service.

The selection of phone to be bought from US Mobile isn't great but since you can bring phones from elsewhere this isn't much of an issue. Use of smart adaptive AI and excellent customer service help make this a real contender as one of the best MVNO options out there.

If you're undecided on the handset you want, check out our best smartphone guide, while we also rank the best prepaid cell phone plans. Take a look at our cell phone coverage map of the US to find out who has the best network in America.