Verizon Wireless review: What you need to know
Nationally, Verizon Wireless has the best reliability, speed, data, call clarity and text performance of the Big Four wireless networks. We compared these metrics carefully in our evaluations because network performance is the most important factor when considering the best cell phone providers – it’s no use having unlimited data if you can’t use it.
In our research during our Verizon Wireless review, we noted that it has scored the highest overall on RootMetrics’ RootScore reports for the past nine years. RootMetrics is an independent agency that runs thousands of network performance tests each year to see how well major mobile networks work across the country.
Verizon Wireless review: Unlimited plans
- Plans from $70 month
- Up to $90 per month
Verizon offers three tiers of unlimited data plans. 4G LTE is the standard but there is also 5G coverage but only in certain areas.
The first plan is Verizon's Start Unlimited for $70 per month. This plan is the most basic unlimited deal they offer, and includes unlimited 4G LTE data, talk and text. As the higher plans are considered more premium, if there are levels of high congestion on the network your data speed will suffer. Unlike the other data plans there is no guaranteed level of GB before your connection gets throttled.
As this is the most basic plan it does lack some of the better options you get on more premium packages - like the ability to upgrade for 5G access. The video streaming quality will also be lower resolution than other packages - roughly DVD quality. There is also a restriction on connection speed at hotspots of 600 kpbs.
The second Verizon plan is called Play More Unlimited and is available for $80 per month. This plan is built for streaming with music and video streaming, millions of songs, HD and premium data all included in the package.
There is another plan called Do More Unlimited which is more aimed at productivity, which is also priced at $80 per month. This includes premium data and with a discount on a connect device plan.
The last plan is called Get More Unlimited which also has unlimited everything but also guarantees ultimate performance.
The last three plans offer a $10 upgrade for 5G access, as well as access to Apple Music.
Verizon lowers prices for additional lines on your plan – up to 10. Four lines of the Start Unlimited plan, for example, costs $105 per month. While on the expensive end for family plans, it’s cheaper than paying $70 for each line. Verizon also has a kids only line that is available on family plans that allows you to control content, track the phone and limit screen.
Verizon Wireless review: Budget plans
- Prepaid unlimited from $30
- Basic plans from $30
Verizon is getting better at offering more budget plans for phones. The Basic Phone plan gives you unlimited calls and texts on a single device for $30 per month - that is ideal for people who don't use data over the included 500 MB or already own a smartphone. This is the cheapest plan the Verizon offers.
Verizon also offers three tiers of shared data plans that start from $35 per month 2GB, $50 for 4GB and $70 for 8GB. These plans are great for people who use a lot of technology that is connected to the internet - like tablets and wearables. The bigger data plans can even be shared among the whole family.
The prepaid unlimited plans, which include all calls and texts start at $30 with unlimited calls and texts plus 1GB of data or $35 per month including 6GB of 4G LTE data. Or jump to $45 for 16GB which also includes unlimited calls to Mexico and Canada. Or go up to $65 for the same but with unlimited high speed data. All three include mobile hotspot data support.
Verizon Wireless review: International calling
- Mexico and Canada unlimited from $5
- $10 for 185 countries
Verizon lets you customize your plan by adding unlimited calling to Mexico and Canada for $5 a month or by expanding your range to over 185 countries for $10 with Verizon's Travelpass. You will only be charge on days that you use data abroad.
These passes can also be bought on a monthly basis for as little as $70 per month which will get you 100 minutes, 100 texts and 500MB data. More options are available.
Verizon Wireless review: Cell phone options
- Most phone available
- iPhone and Android options
More cell phone provider reviews
Verizon offers a good selection of phones to go with your plans, including popular flagship phones and options in mid-tier and budget categories. It has a wide selection available, and offers them in both new and preowned conditions that gives the buyer a wide range of options.
It’s up to you to decide if Verizon’s superior network is worth its extra cost. Its expansive network and performance make it a safe bet across the U.S., but we advise checking coverage maps and making sure your usual usage area is well within a covered area before choosing any phone carrier.
Verizon Wireless review: What users say
- BBB rating of A+
- ConsumerAffairs score of three out of five
Verizon Wireless is a Better Business Bureau (BBB) accredited company with an A+ rating. However, the customer reviews, of which there are 247, have an average rating of just over one star out of five.
Customer reviews site ConsumerAffairs has Verizon with an average review rating of 3 stars out of five. Positives include great customer care, excellent signal and decen pricing. Negatives include poor website and slow customer support.
Verizon Wireless review: Verdict
Verizon Wireless is hands down one of the best network providers in the US. It has great coverage, up to 5G speeds, a wide selection of plans and plenty of unlimited calls, texts and data options. International calling comes with great options too, as do budget plans.
That said, budget is the area this falls down as Verizon is expensive and as such should be looked at only by those that don't care what they pay and simply want the best service and speeds possible.
If you're undecided on the handset you want, check out our best smartphone guide, while we also rank the best prepaid cell phone plans. Take a look at our cell phone coverage map of the US to find out who has the best network in America.