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Paychex Flex Review

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PROS / Your employees can access their personal information on the Paychex Flex mobile app and online self-service portal.

CONS / Paychex charges an extra fee for processing W-2s and 1099s.

 VERDICT / Paychex Flex is a helpful online payroll service that streamlines the process to just a few simple steps.

Paychex Flex offers online payroll services for small to large businesses. It offers most of the features we looked for in a business online payroll service and has strong customer support offerings. Paychex offers various payroll reports and can track the accrual and use of personal time off. It can also manage payroll deductions, wage garnishments and employer contributions. This payroll solution lets you enter and submit the payroll online via your account. Employees can access a handful of reports and statements either online or on the Paychex mobile application.

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You pay your employees by direct deposit, check or pay card. If your employees choose to be paid by check, Paychex prints the checks and mails them to you, or you can print your own checks on-site. Keep in mind that if you choose the latter option, you need to have specific paper for printing checks, and this is an expense you have to cover.

In addition to payroll processing services, Paychex handles all your payroll tax-compliance issues. The payroll service pays and files your payroll taxes on time and ensures they are accurate. You don't have to worry about costly errors because Paychex backs up its services with an accuracy guarantee. The guarantee states that if there are any mistakes in your payroll taxes, Paychex pays the penalties instead of you.

Additionally, Paychex handles your new employee reporting. This online payroll service also processes your year-end W-2 and 1099 forms for your employees, though this costs an additional fee. A definite plus with Paychex’s small business online payroll solution is that it does not charge additional fees for processing taxes for employees in various states.

If you need help and support, you can contact Paychex by phone, email or online contact form. This company is also one of the few of the 10 services we reviewed that offers 24/7 support. Paychex also provides some video tutorials on its website, which help you understand and run through the payroll process. Live chat is not available.


This company makes processing your payroll online simple and takes away the headaches of doing it all on your own. Additionally, you can have all your tax filing and payments taken care of for you so your business remains compliant and isn't penalized for inaccurate tax information.

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