PROS / Setup fees are prominently displayed throughout the order process.
CONS / The website's layout is a little cluttered.
VERDICT / Promo Direct has a following of satisfied customers because of its transparent pricing, variety of product and fast shipping.
Online promotional product stores provide an invaluable service for printing artwork on a huge variety of corporate gift merchandise. Studies show that customers use carefully chosen business giveaways on a frequent basis. These same studies also show that keeping your brand in front of potential or existing buyers reinforces your company’s spending on print and electronic advertising. There are many promotional product stores online, so the site you select should have good value in its product selection, easily understood pricing, fast shipping options and great customer service.
Promo Direct is such an online product store and is the Top Ten Reviews Gold Award winner. This promotional product company earns this honor by providing a wide selection of high-quality products and a customer support structure that ensures transparency and customer satisfaction.
One of the major reasons that Promo Direct ranks so high in our review of the best promotional product stores is its excellent and inexpensive screen printing, embroidery and engraving options. As you are building your order, these fees ─ some of the lowest in the industry ─ are displayed prominently. And there is no one-size-fits-all setup fee. Fees range in price, typically by size. The setup fee for a pen may be a quarter of the setup fee for imprinting your brand across the front of a messenger bag. Promo Direct also offers free graphic-design services, both for customers who don't have artwork prepared for their corporate merchandise or those that require just a cleanup of their existing logo.
Promo Direct offers a full range of promotional products that includes apparel, writing instruments, bags, drinkware, recognition awards and trophies, business and office accessories, computer and electronic products, home and auto accessories, calendars and dated giveaways, and toys and stress relievers. To see the high quality of these products and determine if they are the right ones for your customer or next event, Promo Direct makes it easy to order free samples. A paid sample option is also available for more expensive items. The samples we requested from Promo Direct arrived promptly and were of excellent quality. The company’s product price matching policy is also a big plus. If you can find an identical product more cheaply elsewhere, for up to 30 days after your purchase, Promo Direct will beat the lower price instantly.
Another area in which Promo Direct excels is getting your shipment to you in a timely manner. The service has one of the lowest-priced shipping rates we encountered. Not only is it fast and inexpensive, but a representative from the company will be in contact with you either by phone or email when your order is processed so that you know when your package was sent and when you will receive it. Promo Direct also advertises several promotional offers on a changing selection of products. One of these is totally free shipping. Another is a one-day turn around on specific products, also with no increase in shipping charges. The shipping department provides excellent service and will even split your order for delivery on two or more different dates or drop ship it to two or more different locations.
Help & Support
Every customer service support option you can ask for can be found at Promo Direct. One of the most potentially useful is a customer-generated product rating and review system. However, nearly all overall ratings are a five, with most reviews being fours or fives, leaving little meaningful information to guide your purchase. When it comes to customer service, the company representatives answer phone and email in a reasonable amount of time and are informative and helpful. The live chat feature is exceptional and allows you to reach a customer service representative almost instantly. Promo Direct has a 30-day guarantee that allows any merchandise or imprint that is not exactly as you ordered it to be replaced or the value credited to your account.
In the final analysis, Promo Direct is a hard service to beat. Its wide selection of items are high-quality, functional gifts that potential customers will use over and over again. To be sure you are a satisfied customer, the company matches prices you may find elsewhere and offers you a generous number of free samples. A solid guarantee and good customer service all add up to a company that does its best to be fast, friendly, informative and helpful.