PROS / It offers excellent reporting tools that provide delivery status, inbound responses and opt-out data.
CONS / It charges additional fees for polling services.
VERDICT / ProTexting offers an impressive array of text messaging tools and reports, such as delivery confirmation and auto-respond, which are well suited to the needs of small businesses.
ProTexting helps you find the most effective way to reach current and potential customers as part of your overall marketing campaign. This text message marketing company gives you access to tools to add contacts for future marketing as well as text-to-win contests you can send to customers. You can opt for several types of reporting, and you have access to a large knowledgebase to answer your questions. Because of its top performance and wide variety of options, ProTexting earns our Top Ten Reviews Bronze Award.
This service helps build a bridge between you and your clients by creating a two-way dialogue with contacts. Your initial campaign can consist of a welcoming text message to people who have signed up for your service. From there, you can send auto-responses or surveys. With ProTexting, you can also set up schedules to deliver text messages to customers on a regular basis or at a set time.
In our tests, ProTexting performed well in every area that we were able to access. This text marketing service offers auto-campaigns and multimedia messaging; unfortunately, voting and polling options are only available for an additional fee, which was much higher than fees charged by other SMS messaging services. When we tested ProTexting's auto campaign and multimedia messaging features, it earned top scores of 100 percent. Every message we sent was received by the intended party.
This service also offers a variety of subscription management functions, such as the ability to manually add an unlimited number of contacts. You can also organize individuals into separate groups in case you have different marketing strategies for different demographics. ProTexting gives you the resources to conduct text-to-win contests with followers. This SMS service even lets you personalize your messages, though you still must include STOP and HELP options for your customers so they can opt out of messages.
With this SMS software, you can schedule messages to be sent out at a later date; this allows you to plan ahead for big events like Thanksgiving and Christmas sales. You can even send your customers exclusive coupons.
There are many other features available with ProTexting, but the majority of its apps cost extra. If your business is on a tight budget and you want your text message marketing service to perform several various functions, this platform may not be the best for you.
Reporting is an area where ProTexting excels. Like the best text message marketing services, ProTexting offers many individual reporting features, but it doesn't stop with the basic reporting information. In comparison to other text messaging services, ProTexting reports are heavy on data-analysis tools.
Reports offered by this service include inbound responses, which help you measure how effective your interactions are with your customers. You also receive delivery notifications that alert you if your messages haven't been received and if they are going to fake/spam numbers.
Other valuable reports include keyword reports, which help you see the most popular keywords, and subscription information, so you can easily see customers joining your network and who's leaving. This information is also important because the Mobile Marketing Administration suggests you keep records of subscription information for at least six months.
Help & Support
You are likely to run into questions as you manage your marketing campaign. ProTexting offers several solutions for finding answers. If you call or email the company, you can expect quick response times. There are FAQs online, and you can contact the company via telephone and email.
While there are few questions on the FAQs page, you will find information on topics ranging from privacy issues to delivery problems. You can also go to ProTexting's YouTube page and view video tutorials involving text message marketing. The only thing missing from this SMS service provider's help and support options is live chat. Though, it offers comprehensive support in other ways, the lack of live chat is a small drawback.
With options for setting up group messaging and in-depth data analysis tools, ProTexting competes with top-ranked text message marketing services. ProTexting knows that starting a new marketing campaign is hard, so it offers several ways to contact representatives or search for the answer yourself on its website. ProTexting has all the tools necessary to help you extend your business's presence into the mobile sphere.