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Helcim Review

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PROS / Helcim is transparent about its pricing and posts its costs and fees online.

CONS / This company does not have dedicated account managers for its customers.

 VERDICT / Helcim is one of the best payment gateway services you can choose due to its transparent and affordable pricing and fees.

Helcim is a Canadian payment gateway service with the best interchange-plus pricing in our review. It is one of the few processors to post its costs and fees for all types of credit card processing online. It is the winner of the Top Ten Reviews Silver Award for these reasons and more.

Costs & Fees

The interchange-plus pricing model is the only pricing model Helcim offers. Its markup percentages and per-transaction fees are among the lowest in our review. Its markup is 0.18% and the per-transaction fee is $0.08. Helcim offers a rate guarantee in its application and is one of the only services in our review to do so. This guarantee promises that Helcim's markup percentage won't increase while you work with Helcim. If your business is a nonprofit organization or if it processes more than $50,000 a month, you may be qualified for lower rates. These rates are also listed on Helcim's website.

Helcim posts its costs on its website as well as a list of the fees it charges, which is unusual for payment gateway services. One fee you have to pay if you choose to sign up with Helcim is a $12 monthly fee, which includes PCI compliance. There is no monthly minimum you have to meet in order to work with Helcim, which can be helpful to small businesses that may not know was kind of processing volume to expect.

If you plan to sell goods or services online, this payment gateway company can provide a virtual terminal for you to use. A demo of this terminal is available on Helcim's website. The online terminal allows for some customization. You should know that the cost for this terminal is different than the standard monthly fee listed above. If you'd like to process both in-person and online, you have to open a separate merchant account. This means you need to pay monthly costs for both of your accounts.

Helcim especially stands out against other payment gateway services in its transparency. It posts its rates, fees and terms online, and it has learning articles for you to gain a better understand of several parts of this industry, including PCI compliance. There are also articles with helpful information that provide useful information if you're new to the credit card processing world.

Setup & Service

Helcim received high ratings for its easy application process. After filling out the online application, you need to send in some documents, like a voided check, business license and other documents. It usually takes between 24 and 48 hours to be approved and set up, which is an average amount of time when compared to other payment gateways in our review.

We looked for payment gateway services that don't have long-term contracts while we reviewed processors. Helcim is a month-to-month service. There is no long-term contract and you pay monthly. If you'd like to cancel your service with Helcim, you can do so at any time without having to pay any sort of early termination fee.

It can take up to two days for funds to make it to your bank account if you process with Helcim. This is an industry average, though some processors can clear accounts as soon as the next day. If you need your money sooner rather than later, this may be something to consider before signing a contract with this company.

Customer Support

While reviewing payment gateway providers, we looked for company reps that were knowledgeable and courteous and that provided accurate, reliable information. Helcim's agents were stellar in these areas, providing in-depth answers to our questions. The representatives were also good about keeping in touch with us.

A downside to working with Helcim is that it does not provide a dedicated account representative to its customers. Dedicated reps can be useful because they give you a constant point of contact to guide you through any problems you may have. It's important to note, however, that the quality of the customer service we received helps to compensate for the lack of a dedicated agent.

Summary

Helcim is among the best payment gateway services due to its low processing costs, few fees and transparency about costs. The company website has useful information about the credit card processing industry, and the customer service provided by Helcim is excellent, though it doesn't offer dedicated account reps. You may qualify for lower fees and special rates if you're a nonprofit organization.