Pros / Time tracking tools are built into this POS system.
Cons / You have to schedule an appointment to talk with a sales agent; otherwise, you can plan to wait on hold for 10 minutes or more.
Verdict / ShopKeep is a solid option for both retail stores and restaurants that can help you manage inventory, customers and staff. However, its customer service was less responsive than others we tested.
ShopKeep is a New York-based company that provides POS software, hardware and payment processing for small and midsized businesses in the United States, Canada, Guam and the U.K. This iPad-based POS system can be used for many different types of retail and restaurant businesses. However, one potential drawback is the long wait time for customer service, which can be a big problem when you have technical difficulties that need immediate resolution.
ShopKeep costs $69 per month for a single register for the software, and you can subscribe on a month-to-month basis with no contract and no early cancellation penalty. However, you may be able to get a discounted rate if you're willing to sign a contract.
You can use ShopKeep with multiple payment processors, including Global Payments, Heartland, TSYS and TransFirst, but you may have to pay a $15 gateway access fee each month to link your merchant account to ShopKeep's platform. Alternately, you can use ShopKeep Payments as your processor, though you have to call the company and speak with a sales agent for a customized quote, as rates and fees for this service aren't posted on the company's website or provided by live chat agents. However, its website advertises interchange-plus rates, which industry experts prefer, and month-to-month service.
If you already own POS hardware, you may be able to use it with ShopKeep. If you need new equipment, you can purchase it from ShopKeep or a third-party vendor. However, you need to purchase card readers from ShopKeep if you want transactions integrated with the POS system. Its card readers are EMV compliant and include NFC technology, which means you accept payments made using chip cards and mobile wallets like Apple Pay. Because you can purchase POS hardware outright, there are no leases, contracts or fees to worry about with this system's equipment.
ShopKeep has all the feature sets we looked for as we evaluated POS solutions. Its inventory management tools can support an unlimited number of products, and you can organize them by category, department and supplier. It has raw goods tools that allow you to track the items that go into a finished product, and you can add modifiers to items that can be customized. You can use a Bluetooth scanner to add items to the system, or use a CSV spreadsheet to upload a large quantity of items into the system.
The customer marketing features included with this software allow you to capture customer contact information and give you the option of emailing receipts. ShopKeep integrates with MailChimp, which allows you to run email marketing campaigns.
You can set user permissions for your employees in ShopKeep, and the software has built-in time tracking tools that you can use to track your employee's hours. You can use the analytics dashboard to help you with staff scheduling, as it shows you when your store is the busiest. You can also run reports on sales, shifts and inventory. The system is cloud-based, so you can access it from any browser.
ShopKeep integrates with the eCommerce platform BigCommerce, which is useful if you want to extend your store online. It also integrates with QuickBooks, which can be an important consideration if you use this accounting software.
For customer or technical support, you can contact ShopKeep 24/7 via phone, chat in the system's back office or text message, which is a unique option. You can also submit help tickets through the website. In our testing, we found the live chat to be responsive and prompt, though agents didn't provide pricing information and pressed us to schedule an appointment with a sales representative. When we called the company, we spent more than 10 minutes on hold with each attempt, so you'll want to schedule an appointment to save yourself the frustration of waiting for your call to be picked up.
ShopKeep's POS system is a good option for retailers and restauranteurs. It includes management tools for inventory, customers and employees, and it allows you to choose your payment processor, even though it offers this service as well. However, though it provides a number of ways to contact customer service, including text messaging, it's difficult to reach by phone without an appointment.