PROS / The eCommerce option tracks and automatically imports your website's visitor information into the client management software.
CONS / You’ll need outside integrations in order to have dialing capabilities within the software.
VERDICT / NetSuite is a great contact management service that has a large number of client management tools for helping the growth of your business.
NetSuite CRM provides the most popular functions of contact management systems in a clean and easy-to-use interface. With NetSuite, you can see each contact's interaction with your company. This includes problems customers might encounter with products and services, the name of the employee who has responsibility over them, and their repeat customer status. Each customer portal highlights client interactions in a convenient timeline and allows you to authorize individual employee or department access to client contact information and history.
Email is integrated into NetSuite, so you can send individual emails to customers or targeted email marketing campaigns and track them in the customer management software. NetSuite can generate invoices, which you can send via the software to clients without having to open another program or export a file. NetSuite has call center capabilities, but not actual dial-out. You’ll need to get a third-party integration for this tool.
NetSuite is a user-friendly contact management option. There are useful text prompts throughout the program that help if you are entering information into NetSuite and need clarification. NetSuite has a clear and uncluttered interface, making the overall user experience among the best of the client management software we reviewed.
The contact management software comes with tools to track sales activity, create marketing campaigns, send sales receipts and generate leads. The application makes it possible to automate sales and track how your competition is doing.
This customer management software tracks each employee's workflow, task completion ratio and progress reports. NetSuite includes a group calendar that gathers information and visually represents the to-do lists and accomplishments of your entire employee team.
The walk-throughs and tutorials help you to implement the program without a large learning curve for your employees, and the customer support representatives are very helpful and go beyond the basic requirements to ensure that they answer all of your questions. There is no live chat option. NetSuite does include a FAQs section and online tutorials on its website and in the client management software to answer basic and complex questions.
NetSuite is among the best contact management software we reviewed. Easy to use and rich in features, it makes it easy for your employees in sales, marketing and customer service to make sales and to keep current customers happy and willing to buy from you again.