PROS / TeamWox provides excellent customer support options for you.
CONS / The program lacks some sales and marketing tools found on similar contact management software.
VERDICT / TeamWox provides a platform to communicate and collaborate within your company, but it lacks many marketing features.
TeamWox is a client management system that ranks very high for its customer support and help features. Yet, the software lacks some of the features that are found in comparable programs. At times while we were testing TeamWox, the software felt more like an address book with some extra features than a client management software. TeamWox provides tools that aid your business if you are looking for a better way to communicate and collaborate on client projects.
The tools included with TeamWox help you to better track your relationships with your company's clients and contacts. You can import information to TeamWox from multiple email programs to a central location that can be accessed by multiple employees in your company. TeamWox helps you to track the interaction your employees have with contacts. This contact management software allows you to send emails and make phone calls from within the program, helping you to better track communication with clients.
TeamWox analyzes and reports on the processes that are executed in the application specifically, but that's where its marketing functionality ends. You can't create email campaigns or print customized stationery.
One of the areas where TeamWox falls short compared to other customer management software is with tracking your contacts' social media profiles. This is a feature included on the best contact management software. TeamWox also doesn't integrate with current mapping sites, like Google Maps, to print directional maps to contacts, which is a feature included in better client management systems.
The interface used in TeamWox isn't as sleek as other customer management software we reviewed. That doesn't mean the software is difficult to use. The software is neatly labeled, but the overall experience of using the software is not as good as better client management systems.
The website support for TeamWox is excellent and provides you with a great deal of information with its FAQs section. The tutorials also help you to maximize the effectiveness of the software. Additional support is provided through email and telephone. We found the telephone and email support to be personal and responsive.
TeamWox is a program that helps you to gather your company's contact information into a centralized location. The collaboration capabilities included with this contact management software are impressive, while the marketing and sales functions are lagging behind similar client management systems.