PROS / The software alerts you to scheduling conflicts.
CONS / You cannot create custom reports.
VERDICT / TrackSmart is a good employee scheduler. It offers several features to effectively create schedules and manage employees' time-off requests. While it doesn't offer data backup or custom reporting, it's still worth a look.
TrackSmart, a staff scheduling software app, offers a range of plans for small businesses so it can scale with your company as you grow. If you have 10 employees or 100, TrackSmart offers a plan to suit your business. Each plan gives you a daily, weekly, or monthly calendar view; your employees request time off, and there are detailed schedule and payroll reports, among other features.
Employees can easily input their availability, plus they can swap shifts; however, the software will not allow them to bid on shifts or request additional shifts, a feature that many of the best schedule software platforms offer.
Administratively, TrackSmart offers managers many features like online schedule posting, calendar syncing and multiple location scheduling. It also notifies you about specific employee scheduling conflicts, including their name and information. Some platforms alert you to a potential conflict, but they don't provide basic information like which employee it is or when the conflict is.
Many online schedule-makers offer drag-and-drop functionality and auto text, but you won't find these features with TrackSmart. However, you can text or email employees directly from the software whenever there are schedule changes.
Since the program is cloud-based, you can access it from any internet-enabled device. However, it is missing data backup and restoration. Therefore, if your program crashes, important information could be lost. It does offer a setup wizard and automatic schedule creation, which saves time.
You can create 11 different reports with TrackSmart, including time-off summaries and time sheets. These reports allow you to manage how much time employees are taking off and see how many work hours they are scheduled for in each pay period. You cannot create custom reports with this application.
You can reach TrackSmart's help and support over the phone or through email. While there is no live-chat option, customer service works to respond to your queries in a timely manner. You can also find information in the knowledgebase or on the FAQs page. TrackSmart also offers a user platform, so you can interact with other users.
TrackSmart is a solid employee scheduler. It offers many of the features you need for scheduling employees and creating schedules. It doesn't offer data backup or restoration, so there is a chance your data could be lost. If you have your own way of backing up your information, then TrackSmart is worth considering.