Pros / This scheduling software offers all of its features in one, straightforward plan.
Cons / It does not integrate with your social media accounts.
Verdict / FlexBooker is easy to use and set up. In our tests, we had trouble embedding it in our website in certain areas. If embedding your scheduler is not a big concern for your business, FlexBooker could be a good selection.
FlexBooker scheduling software offers one plan for users, rather than multiple, tiered plans. This is beneficial because you have all the features in one plan, whereas some companies only offer higher-level features with advanced plans. Its plan is competitively priced and allows an unlimited number of users, which allows your staff to view and make appointments simultaneously from your office.
From the client's perspective, this software is relatively easy to use, earning an 85 percent in our client-side ease-of-use tests. It also offers most of the features clients expect when they set appointments through an online reservation system. This platform offers self-service cancellations and a mobile scheduler, making it easy to book an appointment no matter where your clients are.
Clients also receive an instant quote at booking, so they have an idea how much the appointment will cost them ahead of time. They can also set up recurring visits, which is useful when you have a regular client who needs a specific time. This ensures that no one else will inadvertently get their appointment slot.
FlexBooker offers useful tools on the administrative side as well. Its admin platform earned a 90 percent in our administrative interface tests. We found the platform to be well designed and easy to use with very little training or help from the manual needed.
Additionally, your FlexBooker account can be set up to receive credit card payments. This means you can charge a reservation fee or collect copayments through your booking website at the time clients book their appointments. You can also schedule payments and use the program to track when they are paid. The client history and specialty reports can help you see at a glance who you interact with the most, which clients tend to miss appointments and those that reschedule often.
There were a couple of areas where this meeting planner did not perform very well in our embedding integration tests. First, while FlexBooker allows you to embed the appointment scheduler directly into your company website, it is condensed, so clients will have to scroll more in order to see all the information and complete their reservation. A second drawback is that this scheduler does not provide a link to your booking site, which is useful for those clients who prefer to use that platform. This appointment-scheduling software also does not integrate with your social media accounts, so clients cannot book appointments when they see your ads on Facebook or other social media channels.
While other appointment-scheduling programs integrate with a variety of other business programs and calendars, FlexBooker only integrates with iCal, Google Calendar and Microsoft Outlook. It does not integrate with CRM systems. The program has enough functions to be used as its own simple CRM and basic accounting program, but if you find that your client list is getting too large to handle, it is handy when scheduling programs are able to connect with CRM programs to relieve some of the burden from the simple booking application.
- Client Online Scheduling Experience
- Administrative Interface Navigation
- Embedding Integration
FlexBooker, overall, is a good scheduling application with many good features: It is simple for both clients and administrators to use and includes the most important tools and functions, including multiple staff logins; a group calendar; and the ability for clients to schedule, cancel, and reschedule their own appointments. The feature this scheduler lacks is its inability to integrate with social media accounts and other software applications.