PROS / You can get up to six years of extra coverage beyond a manufacturer warranty.
CONS / You can’t contact customer support 24 hours a day.
VERDICT / CARCHEX offers fairly standard warranty coverage overall, but it gives you a lot of policy plan choices and lengthy coverage.
CARCHEX is one of the biggest names in the extended car warranty business. Although it fell out of our top-ranked companies just slightly, this company is still worth considering for an extended car warranty. CARCHEX offers a lengthy payment schedule, a handful of different policy plans and fairly standard coverage across the board.
This service gives you the option of five different policy plans, and you can get up to six years and 150,000 miles of extra coverage from your current manufacturer warranty. It offers coverage nationwide but not in Canada or Mexico.
In the event you have to use the warranty and your car needs repairs, you’ll be responsible for a $200 repair deductible, which is higher than the standard $100 deductible most companies offer, before the service will pay anything. After that, however, CARCHEX will handle everything, including payment to the repair facility of your choice. You can also take advantage of up to five days of rental car reimbursement up to $30 per day if you need to while your car is being repaired.
You can spread your policy payment out over 24 months, which gives you a good chunk of time after it’s paid off to enjoy it payment free. CARCHEX offers the standard 30-day money-back guarantee if you aren’t happy with the service.
In our experience, the company offers excellent customer service by phone and email. We had no issues with the customer service agents when speaking to them over the phone, and we didn’t feel pressured to purchase a policy right away as we did with many of the other companies.
You can contact CARCHEX during regular business hours by phone and email, and even by live chat on the company website. However, 24/7 support is not available. The company does offer quick response by email and live chat during business hours if you prefer not speaking on the phone. Additionally, for simple questions, you can view a list of helpful frequently asked questions on the website.
CARCHEX might be one of the most recognizable names in the extended car warranty business, but its coverage overall is fairly standard in the industry. You can get lengthy coverage up to six years, and you’ll have a nice handful of plans to choose from. As you're shopping for quotes, CARCHEX won’t pressure you into purchasing, either, like many companies tend to do.