Pros / The customer service is among the best of the companies on our list.
Cons / Its cleanroom isn't certified by a third party.
Verdict / WeRecoverData.com has an excellent evaluation process. You receive a free evaluation of your hard drive, with an in-depth diagnosis and cost estimate. You don't pay for files it can't recover. It's one of the few data recovery services with an ISO 4-certified cleanroom, though this isn't verified.
WeRecoverData.com provides versatile hard drive recovery services using its own state-of-the-art equipment and proprietary utilities. Particularly noteworthy about this hard drive recovery service is its no recovery, no fee guarantee.
WeRecoverData's recovery services accommodate all types of data loss, including simple user deletion, mechanically damaged hard drives and RAID failure. Depending on the type and severity of the situation, the service can come to your location, recover lost files remotely or perform a recovery at one of its labs. The service has 47 locations across the U.S. and Canada, which is more than any other data recovery service we reviewed. The ability to drop off your hard drive or other media in person rather than mailing it is an important consideration in a data recovery service, because you don't pay for shipping, and it typically jump-starts the evaluation and recovery process.
WeRecoverData's evaluation process is one of its biggest strengths. In our customer service consistency test, the service scored 90%, which puts it among the best hard drive recovery services we reviewed. In addition, you get a no data, no cost guarantee and a free evaluation that includes a detailed diagnosis of your hard drive's condition and what it'll cost to recover the data. The standard evaluation takes eight hours to one day, which makes it one of the fastest data recovery services for evaluating a damaged hard drive.
The biggest downside to WeRecoverData is the lack of third-party certification for its cleanrooms. Cleanrooms are critical to the physical data recovery process. The platters that record data on your hard drive are extremely sensitive. Opening a hard drive in a normal room can damage the disks beyond any hope of recovery.
WeRecoverData informed us that it has ISO 4 Class 10 cleanrooms, which is a certification using a more stringent standard, and ISO 5 Class 100 cleanrooms, a standard used by hard drive manufacturers. However, the labs are self-certified.
Similar to other top data recovery services we reviewed, WeRecoverData has a powerful array of security measures to protect your data. It is SSAE 16 SOC 2 (Type II) and SOC 3 certified. This is the only service to have undergone both audits.
Security is one of the most important aspects of a hard drive recovery service, because it determines how safe your data and hardware will be in the company's hands. Each of the service's locations is equipped with physical security features, including 24-hour surveillance. Additionally, all personnel undergo thorough background checks and sign confidentiality agreements.
- Customer-Service Consistency
WeRecoverData.com provides excellent hard drive data recovery. It has experience in all types of data-loss situations and proprietary recovery technology to handle complex cases. It's one of the few data recovery services claiming to have cleanrooms that meet ISO 4 and ISO 5 standards, but they haven't been certified by a third party. The security features are comprehensive and come with an SOC 2 (Type II) and SOC 3 audit from a third party.