PROS / TomatoInk has excellent customer service coverage.
CONS / The site has a relatively high ceiling for orders to qualify for free shipping.
VERDICT / TomatoInk offers a reliable combination of enterprise-friendly selection and home user support for a discount ink cartridge store.
TomatoInk covers many of the expected bases for a discount ink cartridge store. The store's inventory features a thorough selection of printer and inkjet cartridges for models ranging from business printer manufacturers such as Kyocera and Epson to home printer companies like Dell. Beyond cartridges, the store also sells secondary accessories and supplies for your home or business printer. Along with business printer toner, the store also sells printer paper and USB printer cables. However, home users in need of refill kits will have to look elsewhere, as they are not sold by TomatoInk.
The store also offers standard sales services for business or economy-minded buyers. Flexible bulk rate pricing discounts are available for many products, depending on the quantity in your cart. Available discounts range from 3 to 15 percent, and larger discounts can be applied for small to large business orders. TomatoInk also establishes corporate accounts for authorized purchasers from schools, businesses or the military. Available benefits include prioritized customer support and additional store discounts.
TomatoInk can process payments through a variety of channels. Along with standard credit card providers like Visa and American Express, the store also accepts online payment system PayPal, which allows you to manage your Internet payment trends with ease. The store also offers free shipping on orders that total more than $50, which is a rate marginally higher than similar inkjet cartridge stores.
If you have questions about your products or order, the site offers several ways for you to contact them. Along with standard phone and email channels, TomatoInk's live chat service offers troubleshooting for customer service and tech support issues. In addition, the site also has a dedicated section for technical support guides. These include walkthroughs for tasks like ink cartridge installation and print quality maintenance.
The store also maintains a basic presence on social media. TomatoInk's Twitter and Facebook accounts contain little besides posts and occasional deals, though the company regularly replies to customer posts on Facebook.
TomatoInk features many of the necessary offerings for an ink cartridge website. With a thorough catalog of manufacturer options and useful customer support documentation, TomatoInk can meet the needs of enterprise and home users in need of printing supplies.