Endurance Warranty Services has been operating in the extended car warranty market since 2006, and began administering its own policies in 2012 – it was among the first in the industry to do this. It has also set itself apart by offering niche products, such as specialized coverage for high-tech components, commercial vehicles and hybrid vehicles.
Since Endurance is the one administering any claims, its customer service is a much more seamless experience than some of its competitors, which merely sell the policies. Endurance requires that any diagnoses or repairs take place within their network of approved mechanics and engineers, but the company has 35,000 approved mechanics across all 50 states.
Endurance review: Cost
- Quotes supplied to be about average
- Offers payment terms of up to 36 months
- Claims may be submitted after 30 days and 1,000 miles
Quotes are subject to the usual caveats of car warranty costs, which vary depending on a wide range of factors including make, model, and location.
Sourcing quotes for a high-mileage vehicle with over 150,000 miles already on the clock, and looking at a warranty period of 48 months, the quotes that Endurance supplied came in at around average to slightly above average price for the industry, which works out at around $0.05 per mile. CARCHEX or Autopom are likely the lowest prices you'll find today.
It adheres to the industry standard of a 5% downpayment and a deductible of $100. It offers payment terms of up to 36 months, and claims may be submitted after a waiting period of 30 days and 1,000 miles.
Endurance review: Products
- Offers five coverage plans
- Select Premier is generally the best value plan
- Supreme the most comprehensive plan
Endurance offers five coverage plans depending on the individual needs of the customer; Select Premier, for example, is the best plan for very high mileage vehicles, and is generally the best value plan and is the most popular.
Secure Plus offers customers a shorter wait period for a slightly higher premium. Superior has many more additional components covered, while Supreme is the most comprehensive plan, close to “bumper to bumper” coverage and a high-level exclusionary plan. All of these plans come with membership of Endurance Elite, which offers a host of extra benefits (see below).
Endurance review: Key features
Endurance Elite Membership
Each Endurance warranty comes with Endurance Elite Membership, which opens up extra benefits for customers. These benefits include roadside assistance, discounts on partner services, a personal concierge, key fob replacement services and repair finance plans.
Many potential customers look for direct providers as they know that when it comes to filing claims, they won’t be sent between companies, dealing with different agents and generally spending way more time keeping top of things. The other advantage – besides some savings – is that Endurance is more directly responsible for the services that come with the warranty.
Trip Interruption Reimbursement
Most companies offer an amount to cover rental cars or extra expenses when a trip is interrupted because of a mechanical failure. While Endurance doesn't have the highest pay out for rental car expenses (a maximum of $30 per day), it has one of the highest pay outs for hotels and food as long as the customer is 100 miles or more from their home or destination, with a total of $450 available.
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Endurance: User reviews
- B+ rating from Better Business Bureau
- 4.5 star rating on Trustpilot
- The quote process is one of the most efficient in the market
Endurance has been in business since 2006 and has a good rating from the Better Business Bureau, with a B+ rating and a good number of positive reviews. The company also has a ‘Great’ rating with Trustpilot, a respected worldwide business review website, which awards Endurance a 4.5 star rating.
The main Endurance website (endurancewarranty.com) is relatively easy to use, though not all the required fields are up on the front page. The quote process is one of the most efficient in the market, with quotes emailed within a few minutes of submitting the requests. There are also notably less sales calls that come in after the quote process, and customers should feel that they are shopping with less pressure being applied.
The contracts that are sent out come in at around 9-10,000 words, which aren’t the longest we’ve read, but are still fairly lengthy. The readability was around average for the industry.
Should you choose Endurance Extended Car Warranty?
Endurance has many features that make it a good choice for your next warranty provider. The fact that it administers it own services does mean an uptick in customer service levels just because it makes any claims process much more streamlined. Customers shopping around will appreciate the low levels of pressure and won’t be deluged with follow-up sales calls or cold-calling from the company’s partners. In terms of pricing, the quotes received were average to slightly higher than average but the list of included benefits is extensive and the policies are solid.