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Fax.com review

Fax.com is an online fax service for one-click faxing

Fax.com review
(Image: © Fax.com)

Our Verdict

An affordable faxing alternative for users who want to keep it simple. Faxes are sent with just one click, and there is only one monthly plan available.

For

  • Send fax messages from email or the web
  • 30 days of free fax storage
  • Fast setup

Against

  • No mobile apps available
  • Limited to 300 fax pages per month
  • Additional fax pages are $0.12 each

Fax.com boasts one of the largest faxing networks in the United States, it’s pretty simple to use too. Essentially, it allows you to send fax messages from any computer or email account at any time. This great feature alone means that it's one of our best online fax services of 2020.

There are no busy tones, so you can receive multiple fax pages simultaneously. You don’t even need to keep your computer turned on to receive incoming faxes. The program is easy to understand, and you can start faxing with a new account in just minutes.

There is a one-time setup fee of $9.99 for all new accounts. The monthly charge thereafter is $9.99 which covers faxes sent within the United States and Canada. Additional charges are assessed for international faxes and it's worth noting that international rates aren’t always the most competitive.

Fax.com review: Features

  • Local or toll-free fax numbers
  • Custom cover pages and headers
Fax.com: Key features

Deployment: Web or email

Training: Online FAQs, demos

Support: Online support center, email

You don’t have to share phone numbers when sending fax messages from Fax.com as each account is assigned a dedicated phone number and you can select from local or toll-free numbers. The service is designed to meet the basic needs of users who receive and send no more than a few hundred fax pages each month.

Once your account is set up, you can start faxing immediately which is great if you like to keep things simple. If you prefer to customize your fax messages, you can create custom cover pages and headers to distinguish your messages. Don’t forget to store contact information in the address book to make faxing even faster.

What’s great is that multiple fax pages are received and sent simultaneously, and there are no busy signals to interrupt reception. Also, shared accounts are encouraged, but do be aware that the monthly fee includes only 300 fax pages per month. There are then per-page charges for each additional fax page processed each month.

Fax.com review: Design and usability

  • Email faxes arrive as attachments
  • Fax to anywhere, from anywhere

Fax.com makes it easy to send local, national or international fax messages from any computer or registered email account. You don’t need to buy an expensive fax machine and limit your faxing activity to the office or your home. This service allows you to take your faxing on the go, accommodating your busy lifestyle. Additional charges apply to faxes sent outside of the US and Canada, so there are likely more affordable fax services for professionals who frequently fax internationally. 

When receiving fax messages by email, your messages are delivered as PDF or TIFF attachments. Only users with access to a registered email address have access to those messages, ensuring security for all users.

You can also send and receive fax messages through the SSL-encrypted website. You have the option of setting a password to limit access to fax messages stored on the web account. Some of the advanced options available through the website include auto resend, fax forwarding and online reporting.

Fax.com review: Performance

  • Stores fax messages for up to 30 days
  • Up to 300 fax pages per month

Each Fax.com account covers up to 300 fax pages per month. That includes pages sent and received. If you process additional pages, the charge is $0.12 per page. That’s much higher than some competing online fax services, which makes this service ideal for businesses and individuals with limited fax needs.

One big positive is that there is no limit to the number of email addresses that you can assign to your account and that makes Fax.com an ideal service for professional teams and small companies who share fax services. Just keep in mind that the limit of 300 fax pages per month applies to all faxes sent and received by all users on the account.

Fax.com will store all of your fax messages automatically. Free storage is offered for up to 30 days, but they may charge you a small fee for messages stored any longer. The current charge displayed on the website is $0.00, but that may change. You can set your account to automatically delete stored messages after 30 days to avoid any charges.

Should I use Fax.com?

Fax.com isn’t the most affordable online faxing service available today, but it is one of the simplest to use. 

Users who want to fax mostly within the United States and Canada and who don’t process more than 300 pages per month may find the service more accessible than some competing services. Although all users should watch out for added storage fees and other surprise charges. International faxing may also make the service less cost-effective, ruling it out for businesses and individuals who fax internationally on a routine basis.

Professionals and frequent travelers may appreciate that they can access their fax messages from any location without finding a business center or waiting for hotel staff to deliver their messages. Receiving and sending faxes directly from an email account or personal computer cuts out the middleman and makes business faxing more secure. Anyone receiving urgent fax messages will appreciate the time that they save with this service.

Fax.com isn’t likely to meet the needs of large corporations or small businesses who process thousands of fax pages per month. The excess charges would become far too costly, especially since there are more affordable services offering plans with much larger page limits. While small businesses and startups may find this service suitable in the beginning, most will outgrow the service with time.

What other online fax services should you consider?

Fax.com is one of our picks for the best online fax services you can buy in 2020, but there are loads of other options for online fax services if you need more. Or less. These are the best online fax services you can use right now, as well as a few details on the features that make them worth looking at; click the link for the review:

FaxZero will let you send faxes anywhere in the US and Canada for free; you can get flexible pricing for various sizes of business with Nextiva; OpenText plays nicely with your business's IT software; RingCentral Fax integrates with Windows; you can attach multiple emails to one fax number with MyFax; eFax is a great choice for companies with a worldwide client-base; MetroFax scales well with your business; SRFax schedules your faxes and will log all sent faxes; and you can keep your old fax number with HelloFax.

To help you decide which online fax service is best for you and your business, we've compared them all in our buying guide: Best online fax services 2020.