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RingCentral Fax review

RingCentral Fax review: An online fax service worthy of your business name

Our Verdict

If you’re a regular fax user then the ability to link to your Dropbox or Google Drive account will make RingCentral your go-to fax provider. With an unlimited corporate plan of $39.99, it packs a competitive punch.

For

  • Can integrate with Windows
  • Good options for corporates on price

Against

  • Need to upgrade for toll-free and business voice numbers
  • Saves only the last 200 faxes

RingCentral Fax part of a suite of options designed by this communications company. Whether as a stand-alone item or as part of a packed solution, this does mean that everything runs seamlessly, especially when integrated with other cloud applications such as Dropbox or Google Drive.

RingCentral Fax starts from $12.99 a month for 750 faxes, going up to $39.99 for unlimited use.

For those who prefer to send fax as email or manage their faxing by app, there are these options too. And the monthly costs for small and medium businesses seem reasonable. For an extra fee, there is the possibility to use the fax number to send voice calls and even take voicemails.

Put simply, RingCentral Fax is one of the best online fax services you can buy in 2020.

RingCentral Fax review: Features

  • Complete control via the app
  • Alerts via text message when you receive a fax
RingCentral Fax: Key features

Deployment: Cloud, Microsoft Office

Training: Documentation, webinars, live online, in-person

Support: 24/7 via phone or chat depending on what level you choose

Mobile apps: iOS and Android

RingCentral Fax has put a lot of thought into this package. Essentially, it’s for the business that wants the security of fax but with the ease of email. And while previously fax has been thought of as cumbersome or time-consuming to use, the abilities of online fax greatly open up the possibilities. 

Attach documents just as you would via email and use an online corporate directory to keep track of everyone. With the ability to check your last 200 faxes via an app, this really is an easier solution compared to a fax machine and expensive toner.

RingCentral review: Design and usability

  • Very easy to use
  • Fax on the go with Dropbox, Microsoft Office or Google Drive

RingCentral has certainly made things easy with the online fax application. There is a jargon-free guide to get started and actually sending the fax is pretty easy. Once it has been integrated into your workspace, it’s very easy for it to become second nature. 

Once you’ve set up a directory so that you can group numbers or have your regular contacts on hand, you will quickly find yourself sending online fax as smooth using your favorite email provider.

The design is simple, clean and you can easily find help via the RingCentral website where you can search the FAQ, call or chat 24/7.

RingCentral Fax review: Performance

  • Notifications via text
  • Ability to block fax numbers or send them to junk

While the basic package starts at around $12.99 for 750 faxes a month, it goes up to $39.99 for an unlimited corporate account to make this a competitive package. RingCentral Fax has made sure that the delivery of each fax is fast – and it is, as long as you’re connected to the internet.

With each fax transmitted over a secure connection, there is a slight lag behind email, but if security is your preference then waiting an extra second or two probably shouldn’t be that much of a big deal. With the ability to check over your last 200 faxes via the app and a notification by text, you’ll never miss another fax again.

Should I buy RingCentral Fax?

The great things about RingCentral Fax have to be its ease of use and durability. For a company that sends a lot of faxes or is looking to up security – faxes can be seen as legal documents and are transmitted via end-to-end encryption making them more secure than email – then as an integrated service RingCentral is not only easy but offers value for money.

If your company is more of an occasional fax user then the price could add up, you would find yourself paying more than 5 cents per fax if you went over the basic 750-page limit, and there’s no phone support on this level either, you would need to upgrade.

But if you’re looking for something that will make you jump up and get rid of the fax machines in your office then this is probably it. It’s guaranteed to work from any device, as long as it is connected to the internet. For businesses where a lot of time is spent out of the office, being able to receive documents via fax to a phone or laptop would be extremely easy. For one, you would know it was secure, and two, there would be no need to head back to the office to pick up a fax.

Moreover, with integrated software you can send anything as you would an email, whether it’s in your Dropbox, Google Drive, Windows Mail or Excel software – RingCentral has you covered.

For the occasional fax user who spends most of their time in the office and can access a desktop, we would suggest something a little less all-singing and dancing. Essentially, while the RingCentral Fax is a great stand-alone product, RingCentral offers a full office suite which it will try and offer you as upgrades. From your own business number to phone support, there are lots of add-ons available. If you’re looking for a simple solution, then this probably isn’t it. But for larger firms who are happy to pay for an unlimited solution at $39.99 a month, this is a great find.

What other online fax services are available?

As we noted at the top of this review, RingCentral Fax is one of the best online fax services you can buy in 2020. It may not meet your company's requirements, however and, as you might expect, there are plenty of other online fax services out there. These are our pick of best online fax services and some of their features; click through to read each review:

OpenText integrates with your own IT software; FaxZero offers free faxes to the US and Canada; multiple emails can be attached to one fax number with MyFax, while eFax is a good option for companies who have clients around the world; Fax.com can send fax messages from email or the web; MetroFax has no long-distance charges within Canada and the US; SRFax enables you to schedule and store faxes; Nextiva has flexible pricing for all sizes of business; and with HelloFax you can keep your phone number – no need to tell your customers there's been a change!

Too much to consider? Then see these online fax service go head-to-head in our buying guide: Best online fax services 2020.