MyFax review

With MyFax you can send and receive faxes digitally

(Image: © MyFax)

Top Ten Reviews Verdict

The MyFax service is affordable and reliable for small and medium businesses and is excellent for those users who need to send confidential information to clients all over the world. You can send and receive via email, desktop or the smart device app from other fax services.


  • +

    Easy to set up and use

  • +

    Searchable faxing

  • +

    Multiple emails can be attached to one fax number


  • -

    Can be expensive if not used to its full potential

  • -

    Prices for faxes vary between email, desktop, and the app

  • -

    Using pages outside your plan could get expensive

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MyFax is an award-winning faxing service that allows you to send faxes anywhere in the world. The service lets you send faxes via email, a website account or a mobile app that is available for both iOS and Android users. 

It has an app that is free to download and you can archive faxes online. This is a quick and easy service to use on the move meaning you will never miss another fax. 

The cost of sending a fax with MyFax is calculated on the recipient’s location, how long the document is and how long it takes to send. You can send faxes internationally with plans that start at $13 per month for 100 pages sent and 200 received.

MyFax is one of the best online fax services of 2020.

MyFax review: Features

  • Local, toll-free and international numbers
  • Fax by email and a mobile app
MyFax: Key features

Deployment: Online, email, and mobile devices – iOS and Android

Training: Demonstration videos on the website, downloadable user guides

Support: On the phone and via email

MyFax offers its users a secure, online alternative to traditional fax machines. With MyFax you can send and receive faxes securely thanks to its encryption. Faxes can be sent and received via email and your online account, on the MyFax website, and your fax number can be linked with up to five different email addresses. You can choose from three different pricing plans and the Bronze plan comes with a free 30-day trial.

One of its best features is that MyFax offers users a search and tagging function on all plans. This is great if you need to go back and find information contained in a fax quickly, not to mention the potential increase in productivity.

MyFax review: Design and usability

  • No software to download
  • Web and or email based and an app service

There are a number of ways to send a fax – via email, your MyFax account, and the app. To send a fax via email, users need to create an address in the address field then send it to the fax number followed by the MyFax link. You must include the county and the area codes of the destination that the fax is going to. You can then attach any documents.

MyFax supports most document types from Microsoft DOC or DOCX, to PDF or TXT documents, as well we image files such as TIF and JPG. Excel documents (XLS) and HTML are also supported. Faxes are sent to your email and can be read, forwarded and saved.

If you want to send a fax using the mobile app it is as easy as sending an email. The app is free to download and is compatible with both iOS and Android devices. If you need support, MyFax offers this free on the phone.

This is a flexible and simple service that allows for toll-free and international numbers and makes working with people all over the world easy and convenient.

MyFax review: Performance

  • Wide range of file compatibility
  • Option to have a fax number linked to multiple accounts

MyFax has three price plans for users with its Home Office Plan offering a free 30-day trial. The plan is priced at $10 a month, but they promise not to cut you off if you are in the middle of a fax and their rates are based on countries. For this, you can send up to 100 pages and receive 200 pages.

The Small Business plan allows you to send 200 pages and receive 300 pages and costs $20 a month. Fees for all countries can be viewed on the provider’s website. It would be worth looking at the prices of the annual plans as this could bring a user’s monthly cost down. The Power User plan is $40 a month.

There is also an option for a pay as you go which is ideal for people who need to send faxes occasionally. All plans are free of charge to set up. There is private and secure lifetime storage of faxes, sent and received, this is part of the service and is free of charge.

Faxes that contain mostly text take up to 60 seconds to send, but it can take up to five minutes if they contain attachments. Phone line speeds will vary as well and this can affect the time that it takes for a page to be delivered to the recipient.

Should I buy MyFax?

MyFax is a good paid option for small to medium companies who send faxes worldwide. Its pricing options are competitive for those who need to send documents confidentially.

The local fax number and toll-free number options are great facilities for users and are free of charge. If, as a company, you need access to an international fax number then this is a great option.

The service My Fax offers is practical and allows users to send a fax via email, their online site or a mobile app, which works on both iOS and Android devices, to send information confidentially and quickly.

Users can send and receive faxes to multiple recipients, which is useful to small and medium companies. Faxes that are received are in PDF, but this can be changed to a TIF format.

My Fax’s pricing plans are competitive and if a subscription is not the right option then the service offers an inexpensive pay-as-you-go option. Setup is both simple and immediate, perfect for those with a busy lifestyle.

Some other great online fax services to consider

MyFax is one of the best online fax services in 2020, but it might not be the package your business needs. Here are the other best online fax services available; we've include a few notes about why they're worth looking at. Click the link to read each review:

SRFax enables you to schedule faxes and will record sent faxes; eFax is a strong choice for companies with lots of clients around the world; OpenText plays nicely with your business's IT software; FaxZero will let you send faxes anywhere in the US and Canada for free; Nextiva boasts flexible pricing for various sizes of business; RingCentral Fax integrates with Windows; gives you 30 days of free fax storage; MetroFax scales up as your business grows; and you can keep your old fax number with HelloFax.

To help you decide which online fax service is best for you and your business, we've compared them all in our buying guide: Best online fax services 2020.

Gina Clarke

Gina Clarke has worked in journalism for over a decade for titles such as The Daily Mail, The Sun and Forbes. She began her career in BBC radio and now specialises in subjects such as financial technology and women’s health. She has written for the Top Ten Reviews brand on a number of different and varied topics.