Editor's Note: This review has been removed from our side-by-side comparison because it no longer ranks as a top 10 product. The original review is below, but check out our current top 10 about internet service providers here.
We were pleasantly surprised with BasicISP; it provides more access numbers than most dial-up internet service providers and DSL in some rural areas, which is a nice option for those who live in a small town or remote location. This Ohio-based ISP launched in 1997 and now provides over 46,000 access numbers to customers in the U.S. and Canada.
As we mentioned, BasicISP provides more access numbers than most, including over 1000 in test city, Seattle and over 100 in test city San Juan, Puerto Rico; this is more than any other dial-up provider. In fact, BasicISP had access numbers for every area we tested, including the tiny village of about 900 citizens: Cimarron, New Mexico. The company provides two access numbers for this area, which may not seem like a lot, but it is more than any other service. BasicISP also provides accelerated dial-up for a bit more per month, which works with Macs and PCs.
In select locations, BasicISP also offers DSL connections, which is an excellent option if you live in a rural area without cable or fiber optic access. Additionally, DSL is a more affordable option than satellite internet – and it's usually faster.
Other services that BasicISP offers are call alert, email archiving, IDrive back-up services and satellite internet through a partnership with Excede. The call alert service will notify you of incoming calls without disconnecting you from your internet connection. This program will log incoming calls, block unwanted calls and filter out telemarketers. However, keep in mind that as with all services that provide call waiting, you also have to have call waiting with your regular phone service for it to work.
BasicISP services work with PCs, Macs, Linux machines and web-enabled TVs. Even the dial-up accelerator is compatible with Macs, which is an additional benefit considering that many of the other dial-up accelerators we looked at were not Mac compatible.
In terms of customer support, you can contact BasicISP by email or telephone. When we emailed customer support, we received a response within a day. We also like that the company offers extended support hours, until midnight Monday through Friday. One thing that sets BasicISP apart from its competitors is that it does not charge per minute for telephone support. Instead, the company charges per incident, which is not as good as free support, but it's better than some ISPs. The first 30 days of telephone support is free, as are support questions regarding billing or your account. Any support via email is also free. BasicISP also provides helpful FAQs and support topics on its website.
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We were impressed with how many access numbers BasicISP can provide to its dial-up customers. It means that customers have an increased opportunity to connect easily, and rural customers can access internet service in areas without cable. We also like that the customer support agents answered our email inquiries quickly and value customers enough not to overcharge for technical support. If you live in an area that BasicISP serves and need dial-up or DSL, this internet service provider is worth exploring.