Pros / The company’s widespread brick-and-mortar presence can make some transactions more convenient.
Cons / The shopping interface is hard to find and navigate.
Verdict / Shopping in person with Cartridge World can be convenient, but the company’s online system left us decidedly underwhelmed.
Though it’s by far the most popular place to purchase discount ink cartridges, Cartridge World’s online experience leaves a lot to be desired. We can see the merits of shopping at the company’s brick-and-mortar stores located all over the country: You can work with a person face to face to set up your orders and products. But the invoicing structure of the online store makes ordering a challenge.
Even finding the online store is a bit challenging, and you have to create an online account to even access the store. While the site allows for different payment options (including personal check or money order), there’s no straightforward checkout process. Your account information is difficult to access as well. And I repeatedly had trouble getting the site to accept my login information.
Instead of helpful product pages with cartridge and toner specs and images, you’re given a list of small line items. It was even hard to tell if the company’s products were new and from the original manufacturer (they are) because the print in the ordering system is so small. The site is sorely lacking some of the most up-to-date and useful features. This process made me feel uncertain if I had correctly ordered the items I wanted.
While better than the average, Cartridge World’s inventory isn’t nearly as robust as our top picks: 4inkjets, Inkcartridges and 123inkjets. The prices aren’t the lowest you’ll find, either. At an average of about 4 cent per printed page, the prices are only average at best.
The return policy is comparable to other discount ink cartridge sites. You get a full year to return unopened cartridges.
Cartridge World ships within the United States and Canada. While the standard shipping options are available, there’s no free shipping for large orders like many other sites offer.
Over the phone or in person, Cartridge World has a lot to offer. But for online orders, we preferred more attractive and user-friendly interfaces that encourage confidence in the orders you place.