Pros / Joybird offers a one-year trial period on sofas.
Cons / Joybird’s turn around and shipping times are long, typically around three months.
Verdict / Joybird offers a decent selection of sofas in different styles and sizes, plus it includes in-house delivery and set up as part of its low shipping fee.
Joybird specializes in custom sofas featuring over 140 original sofa styles such as traditional sofas, sleeper sofas and sectionals. Apartment-sized sofa and loveseats are also available. Every sofa is constructed from scratch with the fabric of your choice and is delivered to your home assembled. All fabric is flame retardant and complies with California’s strict flame retardant laws. There are fabric choices that are more delicate and those that are tougher for homes with children, pets or lots of traffic. Leather is also available for several of the couches.
After you choose a sofa design, the Joybird product description page gives you a list of fabric options and color choices. If you choose a couch with exposed legs, Joybird also provides finishing stain options. As you choose your custom features the image will refresh so you can see what the finished product will look like. Also, as you choose a fabric, the site lists the approximate time it will take to make and ship your custom sofa.
If you’re still unsure whether a particular fabric or color option will work in your home, you can request free fabric swatches so you can see and feel them before buying your sofa online. Unfortunately, Joybird does let you search sofas by color.
As you search through the couch options of this online sofa outlet, you can see every angle – front, back and sides. If you are looking for a sleeper sofa, the site includes images of the sofa with the bed out so you can get a good idea of the size of the mattress. When you choose a fabric option, all the sofa images will be updated to reflect your choice and not just the main sofa picture.
The Joybird website offers a photo gallery where customers can upload pictures of their sofas in their homes so you can see what others have purchased and the variety of finished rooms to inspire your own design idea. You can filter these images by color and fabric options. You can also search for a specific product to see if someone has uploaded a picture of it in their living room.
Because Joybird hasn’t been around as long as Wayfair or Pottery Barn, there aren’t many customer reviews available outside of the website to help you decide if it is a good place to buy a sofa online. Most of the reviews are mixed with some consumers saying they love their custom sofa while others say the couch they purchased is too hard or high to sit on comfortably. The company does have an impressive return policy and warranty on its sofas. You have an entire year to decide whether to keep or return your living room sofa without any penalty to you.